Guest Relations Executive

Job Overview

Golden Swan Leisure Clubs Private Limited is looking for a Guest Relations Executive to join their Mumbai location. The role requires exceptional communication skills and excellent grooming since it involves direct interaction with customers. The candidate will manage club communications, bookings, payments, and event planning to ensure a seamless experience for members and guests.

Key Responsibilities

• Respond promptly to incoming phone calls and emails from members and non-members.
• Reach out to members to provide updates about the club.
• Coordinate bookings and process payments for various sports facilities including badminton, bicycling, table tennis, carrom, pool, and room bookings.
• Organize and manage room reservations and related payments.
• Plan, coordinate, and oversee club events to enhance member engagement.
• Conduct guided tours of the club and its amenities for potential customers.

Candidate Requirements

• Excellent verbal and written communication capabilities.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong work ethic with enthusiasm for learning.
• Well-groomed appearance suitable for guest-facing roles.