- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 17 hours ago
- Work mode
- In office
- Education
- Degree from School for Tourism & Hotel Management
- Eligibility
- Candidates with formal education in tourism or hotel management and at least 2 years of relevant guest relations experience, preferably in upscale 4-star or 5-star hotels, are suitable for this role.
- Resume
- Required to apply
Where you'll work
Job description
Company Overview
We are a global hospitality organization that aims to match each person with a role and brand suited to their strengths, ambitions, and personality. The environment is designed to encourage daily learning, personal growth, and meaningful work while helping shape the future of hospitality.
Rixos Premium Dubai JBR is an upscale hotel known for delivering genuine Turkish hospitality with high service standards. It offers a luxury stay experience that blends leisure with a fresh approach to modern hospitality.
Compensation and Benefits
- A competitive salary package is offered.
- Meals are provided on duty, including breakfast, lunch, dinner, a midnight meal, and coffee breaks.
- The hotel provides vacation ticket benefits.
- Medical insurance is included.
Role Summary
The Guest Relations Agent is responsible for creating a memorable guest experience from the moment of arrival until departure. The role focuses on personalized service, VIP handling, guest coordination, and resolving concerns quickly and professionally.
Key Duties
- Deliver high guest satisfaction through warm, prompt, and personalized service throughout the stay.
- Ensure all members receive their entitlements and that repeat visitors and VIP guests are recognized and treated with extra care.
- Welcome VIP guests in person.
- Work closely with Concierge and Butler teams on hotel events, restaurant campaigns, limousine arrangements, and special VIP needs or preparations.
- Prepare guest information materials before arrival and complete system check-in tasks when required.
- Stay in regular contact with Airport Concierge regarding incoming and departing guests.
- Keep the repeat guest record system accurate and updated.
- Support promotion of inter-hotel sales and in-house services.
- Arrange welcome cards and room amenities before guest arrival.
- Respond to special guest requests.
- Manage complaints appropriately and ensure follow-up on corrective actions where needed.
- Check arrival lists for all guests and VIPs to verify room assignment, amenities, and special requests.
- Raise amenity requisitions in a timely manner.
- Carry out related tasks and special assignments as needed.
Skills and Personal Qualities
- Strong written and spoken English communication.
- Additional language ability in Russian, Turkish, or Arabic is preferred.
- Ability to build strong working relationships with colleagues and managers.
- Comfort working collaboratively in a multicultural team.
- Ability to stay composed, courteous, and focused on guest needs under pressure.
- Good relationship-building and guest engagement skills.
- Sound judgment when handling challenging guest situations.
Qualifications and Experience
A degree or formal training from a School for Tourism and Hotel Management is required.
At least 2 years of guest relations experience is expected, ideally in a 4-star or 5-star hotel.
Important Notes
This is a full-time, onsite role based in Dubai, United Arab Emirates.
The position is part of a luxury hotel environment that values service excellence, teamwork, and guest satisfaction.