- Experience
- 1 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- High school diploma or G.E.D. equivalent
- Eligibility
- Applicants with the stated education and experience profile may apply. The employer welcomes candidates from all backgrounds and provides equal opportunity regardless of disability, veteran status, or other protected status.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
This position sits within Rooms & Guest Services Operations at W Hotels in Singapore. The role is based onsite at 21 Ocean Way, Singapore 98374, and is a full-time, non-management job. It is part of the W Hotels service culture, where the focus is on delivering memorable guest experiences through the brand’s “Whatever/Whenever” philosophy.
What You’ll Do
You will handle front-desk and welcome-desk operations, making sure each guest is checked in smoothly and accurately. This includes confirming identity, processing payments, assigning rooms, activating room keys, and setting up guest accounts according to individual requirements.
- Enter Marriott Rewards details and confirm that room rates align with the correct market codes.
- Record any exceptions and ensure billing is verified and corrected when needed.
- Prepare, review, and complete daily logs, reports, contingency lists, cashier reports, and closing reports.
- Manage all payment types, vouchers, paid-outs, and charge postings.
- Balance receipts, secure cash, and complete bank counts at the start and end of the shift.
- Obtain manual payment approvals and follow accounting procedures carefully.
- Share directions and property details with guests, and route service requests to the right team members.
- Follow up to confirm guest requests have been completed.
- Notify Loss Prevention/Security about any guest-reported theft issues.
Leadership and Service Expectations
- Support managers by helping train, assess, coach, encourage, and counsel team members.
- Act as a positive example and the first contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Build respectful working relationships and help the team work toward shared goals.
- Listen to employee concerns and respond in a professional and helpful manner.
- Greet guests warmly, recognize their needs in advance, and assist guests with disabilities when required.
- Communicate clearly, write accurately, answer phones professionally, and maintain a polished appearance.
- Use computers and POS systems to enter and find information.
- Follow all company policies, safety rules, confidentiality requirements, and standards for protecting company assets.
- Carry out other duties assigned by supervisors.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- At least 1 year of relevant work experience is required.
- At least 1 year of supervisory experience is required.
- No license or certification is needed.
Additional Information
- Job Number: 26083706
- Category: Rooms & Guest Services Operations
- Location: 21 Ocean Way, Singapore, Singapore, 98374
- Schedule: Full Time
- Located Remotely: No
- Position Type: Non-Management
Equal Opportunity
The employer states that it welcomes applicants from all backgrounds and does not discriminate on protected characteristics, including disability, veteran status, or other legally protected bases.
About W Hotels
W Hotels describes itself as a brand built to spark curiosity and broaden perspectives. The company emphasizes originality, innovation, and a forward-looking mindset. Its service culture centers on anticipating guest passions and bringing them to life while offering a global team environment within Marriott International.