Guest Arrival Captain

Role overview

The Ritz-Carlton, Perth is looking for a Guest Arrival Captain to serve as the first point of contact for guests and visitors, helping create a polished and welcoming arrival experience. This position is part of the Rooms & Guest Services Operations team and is based at 1 Barrack Street, Perth, Western Australia, 6000. It is a full-time, non-management role and is not remote.

What this role involves

• Welcome guests and visitors warmly as they arrive at the hotel.
• Escort guests to their rooms and support them during arrival and departure.
• Open doors and assist people entering or leaving the property.
• Share information about hotel amenities, services, operating hours, and nearby attractions or activities.
• Explain room features clearly to guests.
• Monitor and manage traffic and movement at the hotel driveway.
• Assign parking and baggage support tasks to the porter/valet team.
• Move guest luggage to and from rooms or the bell area, and help with storage and collection when needed.
• Assist guests in and out of vehicles, including handling luggage loading and unloading.
• Provide directions and support to guests and visitors as required.
• Arrange transportation for guests and keep advance transport requests on record.
• Explain parking rules and procedures to guests and visitors.

Skills and experience

• Previous customer service experience is preferred.
• Strong guest-service mindset and a genuine passion for helping people.
• Responsible Service of Alcohol certification from a nationally accredited provider.
• I’m Alert Food Safety Certification from the City of Perth.
• Unrestricted legal right to work in Australia.

Additional information

Job number: 26073898. Schedule: Full Time. Position type: Non-Management. Location status: Not remote. The hotel operates under The Ritz-Carlton brand standards and Marriott International’s commitment to diversity, inclusion, and equal opportunity. Shortlisted candidates only will be contacted for the selection process.

Perks and culture

• Access to global hotel and dining discounts across Marriott International properties for you, your family, and friends.
• Opportunities for career growth, training, and development within a large global hospitality group.
• Professional learning resources designed to support your long-term growth.
• Employee recognition programs that celebrate achievements.
• Local discounts at nearby retail and lifestyle venues.
• A paid day off for your birthday.
• Opportunity to join a global brand that values diversity, inclusion, and equal opportunity.
• Work within a luxury hospitality culture built around the Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.

About the employer

The Ritz-Carlton is known for delivering exceptional luxury service and memorable guest experiences. As part of Marriott International, team members are encouraged to be creative, thoughtful, compassionate, and proud of the service they provide.