GTM Enablement Manager

Role overview

Zendesk is hiring a GTM Enablement Manager in Singapore to support APAC go-to-market teams. This role is focused on building practical learning programs, strengthening sales capability, partnering with regional leaders, and using AI thoughtfully to improve enablement effectiveness and scale impact.

Training and live delivery

• Run the global GTM Bootcamp every month and deliver a strong learning experience for regional participants.
• Lead live workshops, webinars, and training sessions that help sales teams build confidence and improve performance.
• Coach sales managers and reps with a solid grasp of the sales process and expected role outcomes.
• Review program effectiveness regularly and refine initiatives using data and participant feedback.
• Keep pace with industry shifts, sales methods, and AI developments so enablement content remains current and relevant.
• Establish ongoing feedback channels with attendees and stakeholders to improve both the learning journey and business results.
• Use AI tools to speed up content creation, support delivery, and expand enablement reach.

Regional business partnering

• Develop trusted relationships with regional GTM leaders and act as a key partner in aligning enablement with business priorities.
• Work with regional stakeholders to understand local context, team needs, and market-specific challenges.
• Convert regional insights into actionable recommendations that make programs more locally relevant and effective.
• Connect regional teams with the wider enablement function to bring global initiatives to life in practical ways.
• Help leaders increase awareness, participation, and adoption of enablement programs within their teams.
• Bring an AI-first mindset to regional collaboration by finding ways to improve efficiency and results through tools, workflows, or content.

Collaboration and communication

• Work closely with sales leadership, product marketing, and other cross-functional partners to keep enablement aligned with broader company goals.
• Contribute to a culture of knowledge sharing, learning, and continuous improvement.
• Prepare and deliver concise, meaningful updates for senior leadership on initiatives, outcomes, and improvement opportunities.
• Promote the responsible and practical use of AI across enablement workflows to improve speed, consistency, and quality.

Sales enablement support

• Serve as the enablement point person for APAC GTM teams.
• Design and deliver resources and programs that help the team work more effectively and with greater confidence.
• Develop sales collateral, training materials, and best practices that support consistent execution.
• Monitor how enablement tools and resources are used and how they perform, then apply those insights to future improvements.
• Explore AI-enabled approaches that simplify work, improve resource quality, and create more time for coaching and strategy.

What you bring

You should enjoy helping others perform at their best. This role suits someone who can create engaging and useful learning experiences, collaborate across teams, and solve problems with curiosity and a growth mindset. Interest in AI and a willingness to use it to work smarter and improve outcomes are also important.

Basic qualifications

• At least 3 years of experience in sales enablement, training, coaching, or a similar function.
• Good knowledge of sales processes and methodologies.
• Strong skills in communication, facilitation, and presenting to groups.
• Ability to build relationships across different functions and teams.
• Well-developed organizational skills and strong attention to detail.
• Self-driven, flexible, and comfortable in a fast-changing environment.
• Strong interest in following AI progress and using AI tools to improve efficiency, creativity, and effectiveness.

Preferred qualifications

• Prior experience in sales or customer success at a technology company.
• Exposure to a GTM Academy program, either through implementation or direct use.
• Experience supporting regional or global teams through enablement, training, or coaching.
• Familiarity with AI tools, workflows, or use cases that improve enablement delivery or the learner experience.
• Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience.

Work arrangement

This is a hybrid role based in Singapore. The setup is designed to combine in-office time for collaboration, learning, and connection with remote flexibility for part of the week. The specific office schedule will be set by the hiring manager.

About the company

Zendesk builds customer experience software designed to simplify the often complex world of customer service. The company supports billions of conversations for well-known brands and emphasizes an inclusive, flexible, and collaborative work environment.

Additional information

Applications may be reviewed using artificial intelligence or other automated decision systems, in line with company policies and applicable law.

Zendesk is an equal opportunity employer and considers applicants without regard to protected characteristics under applicable law. The company also states that it makes reasonable accommodations for applicants with disabilities and disabled veterans who need support during the application or assessment process.

For accommodation requests, applicants can contact peopleandplaces@zendesk.com with the specific support needed.

Employment classification: full-time. Work location: Singapore. This role requires part-time office attendance as part of the hybrid arrangement.