Growth Operations Manager

Role overview

We are looking for a Growth Operations Manager to take full ownership of a platform budget that supports order generation and partner liquidity. This position plays a key role in improving order growth, strengthening commercial partnerships, and increasing overall platform efficiency.

You will oversee a multi-million QAR monthly budget across the Account Management function, creating clear processes that guide spend decisions in a strategic and transparent way. The role requires balancing liquidity needs, merchant partnerships, and advertising revenue while ensuring every funding decision is backed by data and ROI thinking. This is an individual contributor position that reports directly to the GM of Food, and you will have final approval responsibility for funding requests.

The main objective is to replace inconsistent, ad-hoc spending with a disciplined system that can scale and deliver measurable outcomes.

Key focus areas

• Manage the monthly co-funding budget and hold final approval authority over allocation decisions.
• Evaluate co-funding requests from Account Managers and approve or decline them based on strategic importance and return on investment.
• Create fair, transparent allocation rules that weigh liquidity, commercial impact, and equity across merchants.
• Monitor actual spend against budget on a weekly basis, identify gaps quickly, and adjust allocations in real time when needed.
• Work toward improving spend efficiency by 15% to 20% within the first 3 months.
• Build a co-funding request and approval workflow from the ground up within 30 to 60 days.
• Define decision rules such as maximum funding percentages, merchant tiering, and spending limits for Account Managers.
• Develop clear guidance on when to fully fund versus co-fund, and how to prioritize high-value merchants.
• Maintain daily and live oversight of funding activity to ensure accountability.
• Set up weekly reporting dashboards for the GM, including ROI analysis and merchant funding uplift.
• Document the operating model so the process can function without constant GM intervention.
• Support Account Managers by explaining the co-funding approach, rules, and constraints.
• Challenge inefficient requests and back decisions with data-driven reasoning.
• Coordinate with Sales and Operations on important co-funding priorities such as new launches, churn recovery, and high-value zones.
• Provide the GM with a weekly update covering budget position, trade-offs, and improvement opportunities.

What success in this role looks like

You will bring structure to a complex budgeting environment, build a decision-making framework from scratch, and create a system that scales with minimal dependency on leadership. The role requires strong judgment, speed, and the ability to influence stakeholders without direct authority.

About Snoonu

Snoonu is Qatar’s homegrown super app, designed to simplify everyday life through fast delivery, shopping, and other services in one place. The company is technology-led, globally minded, and focused on making life easier for customers.

The mission is to become the first Qatari ultra app that helps advance the region and its community through innovation and technology, with ambitions that go beyond conventional limits. The broader purpose is to transform how people live by using technology to connect them with more possibilities.

What you bring

• 4 to 5 years of experience in operations, growth, strategy, or commercial roles, ideally in a startup or scale-up environment.
• Strong ability to build business cases, assess trade-offs, and optimize spending using Google Sheets.
• Proven experience creating frameworks from scratch and embedding them successfully in fast-moving, messy environments.
• Confidence to challenge senior Account Managers, negotiate fairly, and influence outcomes without formal authority.
• A bias for speed, iteration, and action even when data is incomplete.
• Understanding of how discounts, advertising, commissions, and similar levers shape behaviour.

Preferred experience

• Practical exposure to SQL or BI tools.
• Background in managing budgets within food delivery, e-commerce, or marketplace businesses.
• Familiarity with merchant partnerships or platform liquidity challenges.

Culture and values

• Put customers first and let customer needs guide decisions.
• Work with honesty, ethics, and trustworthiness.
• Stay curious, creative, and open to innovative solutions.
• Take ownership and lead by example.
• Work efficiently and deliver strong results.
• Collaborate as a team and value people.

Perks and workplace benefits

• Collaborate with a global, diverse team.
• Access to learning budgets, courses, and development tools.
• High autonomy and ownership over your work.
• Generous leave and wellness-oriented time off policies.
• Agile ways of working across product and operations.
• Recognition as a Great Place to Work®.
• ISO 9001:2015 and ISO 45001:2018 certified workplace standards.
• Commitment to sustainability and community-focused CSR initiatives.
• An inclusive and equal opportunity environment where people from all backgrounds are welcome.

Additional information

This role is based onsite in Lusail, Qatar and is a full-time position. The salary or stipend amount was not specified in the source. No vacancy count, start date, or application deadline was provided.