Global Visa Consultant

Company Overview

Arooha Travel & Tourism is a full-service travel organization offering end-to-end travel and visa support across India and the UAE. Founded in 2009, the company operates major branches in Kerala and Mumbai and brings over 15 years of industry experience. It has assisted more than 150,000 travelers, including holidaymakers, business travelers, families, and group clients. Its services cover customized tours, visa processing, flight and hotel reservations, travel insurance, and help with documentation. The business is built around clear communication, dependable service, destination expertise, and a customer-first approach that aims to make travel simple and tailored to each traveler.

Role Summary

This is a full-time, on-site position in Kozhikode for a Global Visa Consultant. The role focuses on helping clients navigate visa requirements and application procedures for multiple countries across categories such as tourism, business, study, and other travel purposes. You will support applicants from initial eligibility checks through documentation, submission, and post-submission tracking, while ensuring a professional and compliant client experience.

Key Responsibilities

The consultant will work closely with clients to understand their travel goals, review their eligibility, and explain the documents and steps required for each visa type. The position includes assisting with application forms, checking supporting documents for accuracy, arranging submissions and appointments, and monitoring the progress of cases. You will also stay in touch with embassies and visa centers when needed, keep clients updated on timelines and results, maintain accurate records, and coordinate with internal travel staff to provide integrated support. Client communication through phone, email, and face-to-face interaction is an important part of the job.

Candidate Profile

The ideal applicant should have a strong understanding of international visa procedures, document requirements, and different visa categories for major destinations. Experience in evaluating client eligibility and handling complex cases with care and precision will be valuable. Strong verbal and written communication, good interpersonal skills, and the ability to explain processes clearly are essential. You should also be well organized, able to manage deadlines and multiple applications at once, and comfortable using basic computer tools for data entry, documentation, email, and CRM or tracking systems.

Additional Requirements

Experience in visa processing, immigration support, or travel and tourism is preferred. A background in Travel & Tourism, Hospitality, Business, or a similar field is also desirable. The role requires the ability to work from the Kozhikode office, collaborate with different teams, and maintain confidentiality as well as compliance standards at all times.