Global People Operations Manager

About vivenu

vivenu is a global frontrunner in event ticketing technology and one of the fastest-growing tech companies in live entertainment. Their platform supports major international events like the Grammys, Golden Globes, Stanford University, and the Hockenheimring, transforming ticket transactions into strategic competitive advantages. Backed by over 65 million USD in funding, vivenu enables event organizers to control their brand presence, leverage deep data analytics, and seamlessly integrate ticketing into their digital systems.

With six global offices, vivenu offers an intuitive, customizable solution and industry-leading support that simplifies even the most complex ticketing challenges, helping organizers create exceptional experiences and sustainable growth.

Role Overview

This newly created operational role focuses on ensuring operational excellence and compliant HR administration across Germany, the USA, and other global locations. Additionally, this position has a strategic dimension, driving the professionalization, standardization, and automation of HR infrastructure and People Operations processes to support worldwide growth.

Key Responsibilities

• Manage the entire employee lifecycle including seamless onboarding via a global HRIS (Rippling), contract administration, and respectful offboarding.
• Oversee operational excellence for international locations by proactively managing the US PEO partner and ensuring a smooth employee experience across time zones.
• Serve as the primary contact for operational HR inquiries, enhancing support scalability through expanded self-service resources and clear documentation.
• Maintain payroll-relevant data and prepare payroll accounting for Germany.
• Ensure legally compliant HR administration with thorough digital personnel records and adherence to local regulations.
• Act as a power-user for the Rippling HRIS, evaluating and implementing smart tools and workflows to reduce manual efforts and optimize People Operations efficiency.
• Analyze existing processes, identify bottlenecks, and transform operational workflows into scalable systems.
• Generate HR reports, headcount analyses, and ad-hoc evaluations.
• Collaborate closely with Talent Acquisition and People teams in Düsseldorf and the USA to maintain a consistent employee journey.

Candidate Profile

• 3-5+ years of solid experience in global People Operations with proven ability to not only handle HR processes administratively but also optimize them technologically.
• Strong global mindset and payroll expertise, proficient with PEO solutions such as Rippling and Deel, and comprehensive knowledge of social security systems, Bluecards, and company pension schemes (BAV).
• Process design and automation skills with a high affinity for AI, eager to implement smart solutions to streamline administrative workflows.
• Proactive problem-solver with a hands-on approach, independently recognizing and addressing bottlenecks pragmatically.
• Structured and calm working style, dependable under tight deadlines and in dynamic environments, driven by data and precision.
• Empathetic team player with excellent service orientation, fluent in English and German.
• Preference for an office-first work culture, working primarily on-site during the first year and potentially transitioning to more flexible arrangements afterward.

Additional Information

• This position involves approximately 70-80% hands-on daily operational work alongside strategic initiatives aimed at establishing and enhancing processes within a fast-growing startup environment.
• The role offers no static job scope; successful performance and company growth may lead to a leadership opportunity within Global People Operations.