Front Office Supervisor

About The Grace Westport Estate

The Grace Westport Estate is set to open in Spring 2026, located in the scenic Westport area of County Mayo along Ireland's Wild Atlantic Way. This new luxury hotel emphasizes outstanding guest experiences and operational excellence.

Role Summary

The Front Office Supervisor plays a crucial role in supporting the Front Office Manager to maintain the hotel's high service standards. The role involves overseeing daily operational checklists, fostering collaboration between departments, and ensuring a superior guest experience.

Key Responsibilities

• Warmly welcome guests and manage the check-in and check-out procedures efficiently, responding to any requests or concerns.
• Lead and support the Front Office team in handling guest inquiries, requests, and walk-in reservations to provide exceptional customer service.
• Efficiently allocate rooms to optimize occupancy and maintain smooth guest flow.
• Develop and conduct training sessions for team members to enhance consistency and operational efficiency.
• Motivate and lead the team, identifying issues, implementing timely solutions, and enforcing preventative measures.
• Collaborate closely with the Front Office Manager to complete all shift checklist tasks diligently.
• Coordinate with various hotel departments, including Reservations, Accommodation, and Maintenance, to ensure seamless communication and operations.
• Assign and monitor tasks from shift checklists, ensuring proper handover between shifts.
• Encourage upselling and cross-selling of the estate's facilities, including promoting packages available on the hotel's website to increase revenue.

Required Experience and Skills

• At least 1 to 2 years of front office or guest service experience in a luxury or upscale hospitality setting.
• Demonstrated experience in supervising a front office team.
• In-depth knowledge of front office procedures including check-in/check-out, reservations, and guest service protocols.
• Proficiency using Property Management Systems (PMS), with preference for Opera system experience.
• Excellent communication, interpersonal abilities, and sound problem-solving skills.
• Strong organizational capabilities to handle multiple priorities in a high-paced environment.
• Proven ability to train, motivate, and support team members effectively.
• Availability and flexibility to work various shifts including weekends and public holidays.
• Professional demeanor and dedication to maintaining luxury service standards.
• Eligibility to legally work in Ireland is mandatory.

Diversity and Inclusion

The Grace Westport Estate is committed to equal opportunity employment and fostering a diverse and inclusive workplace where everyone is valued and respected.