Front Office Agent

Job Overview

Join the prestigious Harvey's Point Hotel, a 4-star luxury establishment located in idyllic County Donegal, Ireland, nestled beside Lough Eske with views of the Bluestack Mountains. Recognized as a Great Place to Work, with over 90% staff pride, the hotel boasts 101 elegant bedrooms and has been a leader in luxury hospitality for over 30 years.

Role Summary

We are seeking a Front Office Agent to deliver an exemplary reception and reservations experience. This position is currently available as a part-time role (3 days per week) or full-time, based onsite at our hotel.

Key Responsibilities

• Ensure smooth and efficient guest reception processes including check-in, check-out, and audit tasks as required.
• Manage and respond to telephone reservations and customer inquiries promptly and professionally.
• Deliver outstanding customer service, fostering strong guest relationships and exceeding expectations.
• Take initiative to resolve guest concerns immediately and take ownership of guest satisfaction.
• Perform cash handling activities following company policies.
• Conduct general administrative duties such as handling correspondence, emails, and filing to support reception operations.
• Stay informed on room pricing and special offers to provide guests with accurate and up-to-date information.

Candidate Profile

• Available for either part-time (3 days) or full-time work.
• Proficient in spoken and written English.
• Possess natural selling skills to promote the unique Harvey's Point experience.
• Confident, pleasant demeanor and well-groomed appearance.
• Able to work effectively under pressure in a fast-moving environment.
• Willing to work rotating shifts including weekends.
• Experience with revenue management systems is preferred.
• Familiarity with Hotsoft Property Management System (PMS) is an advantage.

Perks and Benefits

• Competitive salary (€29,406 to €30,420 annually)
• Recognition programs including employee of the month and long service awards.
• Referral incentives and team recognition events.
• Learning and development programs with career progression opportunities within Windward Group.
• Discounts on Windward Group hotels and employee assistance programs.
• Digital wellness initiatives and discounted healthcare plans.
• Birthday cards and gifts; meal provisions during duty; social events.
• Gifts for parents of newborns and participation in PRSA pension scheme.

Company and Culture

Harvey's Point Hotel is managed by Windward Management, a leading hospitality company operating approximately 2,000 hotel keys across Ireland and Europe since 2007. The company prides itself on operational excellence, innovation, and fostering a supportive environment encouraging professional growth and work-life balance. Employees are valued as key contributors to the success and share a culture of respect, collaboration, and collective achievement.

Contract Details

• Part-time contract available with flexible scheduling.
• Salary range from €29,406 to €30,420 per year.
• Application closing date: Sunday, 9th August 2026.