Front Desk Receptionist

About the Role

Jeena Sikho Lifecare Ltd., based in Indore, is looking for a courteous and organized Front Desk Executive to oversee reception duties and manage front office operations effectively. This position involves welcoming visitors, assisting patients with inquiries, coordinating their appointments, and maintaining a professional and friendly atmosphere at the front desk.

Primary Responsibilities

• Warmly receive patients, guests, and visitors while providing assistance with their questions.
• Handle patient registrations, schedule appointments, and manage walk-in visitors efficiently.
• Manage incoming telephone calls, emails, and other front desk communications promptly.
• Keep accurate visitor logs, patient files, and maintain front office documentation.
• Liaise with doctors, nursing staff, and internal departments to facilitate patient flow.
• Assist with billing processes, issue receipts, and manage basic cash handling when needed.
• Maintain the cleanliness, orderliness, and discipline of the reception area.
• Address patient issues tactfully and escalate to relevant departments when required.
• Adhere strictly to hospital policies, standard operating procedures, and confidentiality protocols.

Qualifications and Skills

• Preferably 1 to 2 years’ experience in front desk or customer service roles.
• Graduation in any field is required.
• A diploma or certification in Front Office or Hospitality is an added advantage.
• Excellent verbal communication and interpersonal skills.
• Proficient in Microsoft Excel.
• Capable of multitasking and well-organized in managing responsibilities.
• Empathetic and patient demeanor when dealing with patients and visitors.

Compensation and Benefits

• Monthly salary ranging from INR 15,000 to 25,000.
• Provident Fund benefits as per statutory regulations.
• Additional benefits available according to company policies.

Work Conditions

• Position requires working six days per week at the Indore location.