Front Desk Agent

Role Overview

This position is centered on delivering a polished guest arrival and departure experience while providing dependable support at the front desk of a hospitality setting in New York City.

Key Duties

• Make each guest stay feel smooth and welcoming by handling check-in and check-out with care and efficiency.
• Manage room reservations, modifications, cancellations, and guest information requests in a timely and professional manner.
• Build strong knowledge of room categories, pricing, and the distinctive features of the property and surrounding area so you can speak about them confidently.
• Offer clear guidance and support to guests and visitors whenever they need assistance.
• Maintain strong communication with housekeeping, operations, and other hotel teams to support seamless service delivery.
• Stay proactive by identifying guest needs in advance and addressing them before issues arise.

Qualifications

• Applicants should have at least 1 year of hospitality experience; experience in a premium boutique hotel environment is a plus.
• Alternatively, 2 years of experience in a customer service-focused industry is acceptable.
• Strong command of English, both spoken and written, is required.
• Availability must include weekends and holidays, with flexibility in scheduling.
• Candidates should be able to manage multiple tasks while staying composed in a busy environment.
• Solid customer service ability, strong communication skills, and comfort using computers are essential.

Compensation

The role is paid at $26 per hour.

Equal Opportunity Statement

The employer provides equal employment opportunities and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Fair consideration applies to recruitment, hiring, promotion, compensation, benefits, training, transfers, discipline, layoffs, recalls, and termination. Reasonable accommodations will be provided for disabled associates where needed.