Food Service Assistant

Role Overview

The Food Service Assistant role focuses on maintaining high standards of hygiene and safety in food service operations, adhering strictly to company policies and industry regulations.

Key Responsibilities

• Maintain cleanliness and a hygienic personal appearance by following Catering Hygiene and dress code policies.
• Uphold confidentiality agreements relevant to company operations.
• Adhere to HACCP food safety guidelines and meticulously record necessary data.
• Implement infection control practices such as wearing gloves and protective gear during food handling and storage.
• Follow fire safety and disaster response protocols and report any incidents or injuries appropriately.
• Perform cleaning duties to ensure the premises are tidy and sanitary.
• Safely lift and move heavy objects respecting manual handling instructions.
• Correctly use and maintain equipment, reporting any faults or damages.
• Participate actively in health and safety training sessions.
• Comply with all company and client policies, including wearing required safety and hygiene apparel.
• Provide support to other departments as assigned by supervisors or managers.
• Manage customer transactions with cash registers, ensuring accurate pricing and record-keeping.
• Handle staff meal transactions, issue receipts, refunds, change, and redeem vouchers.
• Resolve customer inquiries and complaints courteously, providing relevant information.
• Welcome and bid farewell to customers entering or leaving the dining area.
• Keep checkout and workstation areas clean and orderly.
• Ensure stock is properly shelved, replenished, and displayed according to company standards.
• Maintain condiment stations with adequate supplies.
• Clean coffee machines following the designated schedule.
• Report defective equipment to the line manager or document issues in handover logs.
• Correctly store and label salad bar items in compliance with company policies.
• Record and monitor refrigerator temperatures as required by food safety standards.
• Empty bins at shift end and secure credit card terminals as directed.
• Arrange retail fridge items facing forward and secure all retail products by shift end.
• Ensure security by locking all connecting doors.
• Be open to performing additional duties within the broader Aramark organization as needed.