Food & Beverage Supervisor

About Pullman Singapore Orchard

Pullman Singapore Orchard is a sophisticated 5-star destination known for its fashion-inspired rooms, lively dining options, wellness facilities, event spaces, and an exclusive urban beach club. It's a stylish and contemporary venue where hospitality, culture, and connection blend seamlessly to create unique and memorable experiences. Our service philosophy is centered on curiosity, confidence, and ongoing development, empowering team members to contribute dynamic energy to every guest engagement. Every position plays a vital role in delivering a service environment that is both social and vibrant, reflecting Pullman's personal, forward-thinking, and distinctively memorable style.

Key Responsibilities

• Manage and assist with opening and closing procedures, ensuring all settings meet established standards prior to operation start.
• Complete, verify, and file all outlet checklists.
• Support management in supervising junior staff and casual workers, ensuring timely completion of assigned tasks in line with departmental protocols.
• Handle restaurant reservations and cancellations following departmental guidelines, including daily reconfirmations via phone or email.
• Take and document guest food and beverage orders accurately in accordance with their preferences.
• Provide food and beverage service adhering strictly to department standards.
• Ensure all items are served in compliance with service protocols.
• Proactively promote food and beverage specials to increase sales and cross-sell alternative dining venues during peak times.
• Build rapport by remembering guests' names and preferences to enhance personalized service.
• Adhere to hotel food safety and hygiene policies, including HACCP standards.
• Manage requisition and collection of food and beverage supplies, confirming stock matches orders.
• Address guest complaints diplomatically and efficiently, escalating issues to management when necessary.
• Oversee and assist with outlet operations, especially in management's absence.
• Provide operational support to other food and beverage outlets during busy periods as needed.
• Contribute to achieving excellent LQA (Leading Quality Assurance) standards in service delivery.

Additional Duties

• Coordinate with department heads regarding recruitment and staffing needs.
• Maintain comprehensive knowledge of all food and beverage offerings, preparation methods, outlet specifics, and overall hotel services.
• Be proficient in emergency and fire safety procedures relevant to the hotel environment.
• Participate in all scheduled meetings, briefings, and training programs assigned by management.
• Report for duty punctually, adhering to uniform standards and maintaining a clean and professional appearance.
• Undertake other responsibilities as assigned by hotel management.
• Support other outlets or departments with lateral assistance when required.

Qualifications and Expertise

• Possess a High School diploma, GED, or Diploma in Hotel Management or equivalent qualification.
• At least 2 years of prior experience in a similar supervisory food and beverage role.
• Strong familiarity with beverage trends, fermentation processes, cocktails, non-alcoholic options, and wines.
• Excellent command of English in speaking, reading, and writing; bilingual abilities are advantageous.
• Knowledgeable in applicable local legislation.
• Proficient with Microsoft Excel, Word, and PowerPoint.

Additional Information

• Exceptional communication capabilities, skilled at engaging guests effectively.
• A keen eye for detail and dedication to service quality.
• Ability to collaborate successfully within a team environment.
• Self-driven, energetic, well-presented, and consistently maintaining professional grooming standards.