Follow-up Coordinator

Role overview

This remote U.S.-based role supports the movement of patients through the healthcare system after a referral has been placed. The main goal is to help patients reach specialty care without unnecessary delays by monitoring referral progress, coordinating with specialist offices, and clearing scheduling or administrative roadblocks.

The position sits in a high-volume coordination setting and calls for clear communication, persistence, and practical problem-solving. You will act as a central link between patients, providers, and internal teams to keep care moving smoothly and to support timely access to treatment.

This opening is shared on behalf of a partner organization, which handles applications and all subsequent hiring steps.

Key accountabilities

• Keep track of patient referrals from the time they are submitted until they move forward appropriately in the care pathway.
• Reach out to specialist practices by phone, fax, and secure online systems to verify referral progress and available appointment options.
• Persistently follow up on unresolved referrals and scheduling requests, while working to remove administrative or process-related obstacles.
• Investigate referral and appointment issues by working with outside providers and internal support teams.
• Suggest and help arrange alternative specialists or care pathways when the original provider cannot take the patient or is unavailable.
• Share status updates, next steps, and resolution details with patients in a clear, reassuring, and supportive way.
• Keep records accurate, maintain workflow documentation, and partner with coordination teams to support efficient operations.

Requirements

• Background in customer service, call centers, administrative support, medical front-desk work, or healthcare coordination.
• Strong spoken communication and comfort handling phone-based coordination in a professional, patient-centered manner.
• Good organizational ability and the capacity to manage several follow-up items at once.
• Solid troubleshooting skills and careful attention to detail in a busy environment.
• Ability to work independently from a remote setting with limited oversight.
• Willingness to learn new platforms, tools, and healthcare workflows quickly.
• Prior exposure to medical offices, referral handling, or healthcare scheduling is preferred.
• Experience dealing with insurance-related scheduling issues or provider coordination is an advantage.

Benefits

• Work fully remotely with steady full-time hours.
• Receive paid training along with a structured onboarding experience.
• Earn competitive hourly pay in the range of $16 to $17 per hour.
• Grow your career within healthcare operations and care coordination.
• Join a team culture that is collaborative and supportive.
• Help improve patient access to specialty care and positively influence outcomes.

Additional information

The hiring process uses an AI-assisted matching approach to compare candidates against the role’s core requirements. Shortlisted applicants are passed on to the employer, while interviews, assessments, and final hiring decisions are handled by the employer’s internal team.

Privacy and data processing

By applying, you agree that your personal information may be used to assess your candidacy and shared with the hiring employer as part of the recruitment process. This processing is based on legitimate interest and pre-contractual steps under applicable data protection laws, including GDPR. You may request access to, correction of, deletion of, or objection to the use of your data at any time.

Automated tools may also be used to help review applications, assess resume content, and identify possible inconsistencies or verification signals. These tools support recruiters and do not replace human judgment. Final hiring decisions are made by people.