Financial Service Representative

About the Role

easyfinancial, part of goeasy’s consumer lending business, is hiring a Financial Service Representative in the Greater St. John’s Metropolitan Area. The company has built its reputation on helping Canadians access credit when traditional banks are unable to support them, with a focus on practical solutions, responsible lending, and giving customers a fresh start toward better financial outcomes.

goeasy highlights a workplace culture centered on people, inclusion, and performance. Its recognition includes being named one of Canada’s Top Growing Companies, receiving Great Place to Work® certification, appearing among the Best Workplaces for Women, being recognized for one of the Most Trusted Executive Teams, and being included on TIME Magazine’s 2025 list of Canada’s Best Companies.

What You’ll Do

• Welcome customers and build trust through in-person, phone, and email communication.
• Show empathy and understanding while identifying each customer’s needs and recommending an appropriate financial solution.
• Guide customers toward stronger credit health by educating them on financial goals and credit-building opportunities.
• Support revenue growth by promoting cross-sell and add-on products.
• Handle collections work for accounts that are past due.
• Collect and verify the information needed to complete product and service applications, with careful attention to accuracy and detail.

What We’re Looking For

• A strong communicator who is focused on both people and results, and who is comfortable driving sales while improving customer satisfaction.
• Previous experience in a customer-facing role, including regular phone-based interactions.
• Solid skills in handling objections and negotiating effectively.
• A sales-minded professional who is motivated by financial incentives and comfortable in a fast-moving, competitive environment.
• Ability to complete criminal, employment, and credit background checks.
• Legal eligibility to work in Canada on a full-time basis at the time of application, without the need for sponsorship.

Benefits and Perks

• RRSP matching and participation in an Employee Share Purchase Plan.
• Employee savings on furniture, electronics, and appliances.
• 24/7 healthcare access, including virtual doctor appointments.
• Flexible benefits options, with customizable coverage including a 100% coverage choice.
• Access to internal learning and development resources such as role-based training, career coaching, leadership development, mentorship, and more.
• Paid birthday leave, along with paid vacation and personal days.

Compensation

The pay range for this position is CAD 18.00 to CAD 19.00 per hour, and the role also offers the chance to earn monthly bonuses. Compensation is designed to reflect market rates, internal fairness, and the experience each candidate brings.

Additional Information

This posting reflects an existing opening on the team. All selected candidates must successfully complete a criminal background check, credit check, and verification of work experience before hire.

Equal Opportunity and Accommodations

goeasy is committed to maintaining an inclusive, equitable, and accessible workplace. The company provides accommodation during the hiring process, including support such as accessible meeting spaces and captioning for virtual interviews, to remove barriers for candidates who need assistance.