- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Education
- High school diploma or college degree in Hotel Management or relevant field
- Resume
- Required to apply
Job description
About the Role
This position is dedicated to delivering outstanding dining experiences within a highly autonomous setting. The role involves representing the brand throughout the entire guest experience, ensuring a seamless and memorable visit. The goal is to transform every guest into a loyal admirer by providing exceptional hospitality from their arrival until departure.
Responsibilities
- Manage and supervise all operational activities related to Food & Beverage service in accordance with established standards and procedures.
- Implement coaching and provide hands-on training to team members.
- Offer constructive feedback both during and outside of work hours to facilitate continuous improvement.
- Evaluate operational processes and strategically allocate resources to optimize efficiency.
- Lead shift briefings to maintain clear communication among staff.
- Minimize guest complaints by proactively anticipating issues and ensuring effective resolution whenever problems arise.
- Maintain proactive communication with fellow team members, always prioritizing guest satisfaction.
Requirements
- Possess an authentic service-oriented personality with strong emotional intelligence.
- Have at least four years of professional experience in the hospitality sector.
- Hold a minimum of two years' experience in a supervisory or specialist role within Food & Beverage in a luxury 5-star hospitality environment.
- Minimum educational qualification of a high school diploma; a college degree in Hotel Management or a related discipline is preferred.
Core Competencies
- Customer Centricity
- Goal Orientation
- Willingness to Learn
- Resilience in dynamic situations
- Flexibility and Adaptability
Company Values
The organization's foundational principles emphasize quality customer service, responsibility, agility, exceptional talent, persistence, and innovation. They strive to uphold these values in every customer interaction, internal communication, and strategic decision-making process. The culture fosters continuous evolution, disruption of norms, and a forward-thinking approach to products and services.