Executive - Operations

About SmartQ

SmartQ is revolutionizing global dining experiences through innovative food technology. As a forward-thinking food-tech company, SmartQ addresses operational challenges with empathy-driven insights and tech solutions designed to transform cafeteria and food service environments. Since 2015, SmartQ has expanded its presence to 14 countries, supported by Compass Group—a global leader valued at $60 billion—and serves a broad clientele across corporate, healthcare, education, and food court sectors, including notable companies such as Google, HSBC, Amazon, and Wells Fargo. The company embraces four foundational values: Great People, Great Food, Great Experience, and Greater Good, fostering a culture of collaboration, innovation, humility, and high standards.

Role Overview

The Executive - Operations is responsible for managing daily operational activities to ensure smooth, consistent, and strategic alignment with SmartQ's objectives. This position demands expertise in vendor oversight, client and team communication, and effective problem resolution to meet operational challenges in the food-tech space.

Key Responsibilities

• Advocate the SmartQ digital platform by effectively communicating the advantages and conveniences of the SmartQ Ordering App, including promotions.
• Drive user engagement by assisting customers to download and utilize the app, guiding app usage, and facilitating order and digital payment processes for those unfamiliar with the application.
• Collaborate daily with food partners to update menus and coordinate with the technology team to ensure timely app content changes, push notifications, and banner displays.
• Perform hygiene audits of cafeteria settings, conduct hourly compliance inspections, promptly resolve issues, and escalate incidents or near misses to supervisors.
• Foster a positive workplace atmosphere that prioritizes timely and quality service delivery; actively solicit and incorporate feedback from cafeteria employees and clients.
• Ensure cafeteria operations adhere to company policies and legal standards for displays, counters, and service areas, monitoring full compliance with standard operating procedures.
• Regularly inspect workspace cleanliness and waste management; maintain and report on Health, Safety, and Environment (HSE) logs and temperature control records.
• Oversee proper utilization of equipment per Equipment Safety Work Procedures and communicate equipment downtime to appropriate departments for prompt resolution.

Qualifications and Skills

• At least one year of relevant work experience.
• Graduate or diploma holder in Hotel Management or related discipline.
• Demonstrates strong service orientation with proficient communication skills in English and the local language.
• Possesses basic computer literacy with a willingness to learn and exemplifies honesty and integrity.
• Team-oriented, capable of supervising and guiding food partner staff, with self-motivation and proactive initiative.
• Flexible and ready to undertake diverse support duties as needed to benefit the team.

Message from CEO

At SmartQ, we recognize our role extends beyond food services; we are in the business of 'Capturing Hearts.' Our mission is to transform the everyday corporate cafeteria into a vibrant space that encourages expression, inspiration, and joy. If you share this vision and are motivated to contribute to creating happier, more meaningful dining experiences, we welcome you to join our transformative journey.