Event Operations Excellence Manager

Role overview

webook.com is looking for a seasoned, strategic Event Operations Excellence Manager to support its event operations Project Management Office. The role is focused on raising the standard of project, program, and portfolio delivery through strong governance, clear reporting, effective resource use, and close alignment with business goals across departments.

The position calls for a leader who can combine analytical thinking, stakeholder coordination, and people leadership to strengthen PMO practices and deliver measurable business value through disciplined project management.

Responsibilities

• Set up, roll out, and continuously improve project management methods, standards, and governance practices.
• Direct project planning, execution, and delivery so that work stays aligned with the company’s broader strategy.
• Create and maintain portfolio dashboards, KPIs, and reporting packs for senior management.
• Track project progress, risks, issues, and interdependencies, then turn findings into practical recommendations.
• Help decide project priorities so resources are focused on the highest strategic and business-return initiatives.
• Oversee capacity planning and resource distribution across several projects at once.
• Ensure teams follow PMO procedures, templates, and documentation requirements.
• Drive lessons-learned reviews and ongoing improvements to PMO operations.
• Assist the event operations team in improving visibility of updates across the organization.
• Serve as the main coordination point between event operations and the rest of the business.

Requirements

Education:

• A bachelor’s degree in Business Administration, Project Management, Information Technology, Engineering, or a related discipline is required.
• A master’s degree in Project Management, Business Administration (MBA), or a similar field is preferred.

Certifications:

• PMP certification from PMI is required.
• PgMP or PfMP is preferred.
• Agile certifications such as PMI-ACP, SAFe, CSM, or PSM are considered an advantage.
• ITIL Foundation or COBIT is desirable for governance and service integration work.

Experience:

• 3 to 7+ years of experience in project or program management, including at least 2 years in a PMO leadership or managerial position.
• Demonstrated success in building or improving PMOs in complex organizations.
• Strong background in portfolio oversight, governance, and executive reporting.
• Hands-on familiarity with tools such as MS Project, Jira, Clarity PPM, Smartsheet, and Power BI.

Key capabilities:

• Team leadership and people management.
• Strong analytical, commercial, and strategic judgment.
• Excellent communication and stakeholder management.
• Confidence in influencing senior leaders and supporting organizational change.
• Strong problem-solving ability.

About the company

webook.com is positioned as Saudi Arabia’s leading platform for event ticketing and experience bookings, known for its technology, feature set, speed, and scale. The platform supports major events in the Kingdom and has exceeded 2 billion in sales.

Additional information

This is a full-time, on-site role based in Riyadh, Saudi Arabia.

All details provided in the source have been incorporated into this summary, including the role’s governance, reporting, resource planning, and cross-functional coordination focus.