- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Diploma or Degree in Technical School; Certificate or Diploma in Automobile/Mechanical Engineering
- Eligibility
- Candidates with the required technical qualification, 3 to 5 years of relevant automotive experience, and fluency in English and Arabic may apply. The role also suits individuals who are presentable, customer-oriented, computer-literate, and able to drive.
- Resume
- Required to apply
Where you'll work
Job description
Role summary
This position sits within the workshop and focuses on preparing accurate, timely repair estimates for body shop vehicles. The estimator supports both retail customers and insurance partners by gathering the right information, assessing damage, negotiating repair costs, and helping secure approvals so work can move ahead without delay. The role also contributes to customer trust, service quality, and the department’s financial performance.
Key responsibilities
- Carry out assigned tasks in line with the company’s operating standards, specifications, and expected turnaround times.
- Maintain a courteous, professional, and service-oriented approach with customers and colleagues.
- Work toward achieving at least an 80% approval rate for estimated vehicles.
- Gather complete and dependable details from customers to support the assessment of damaged vehicles.
- Prepare repair quotations and negotiate charges with customers.
- Meet monthly targets for labour hours, parts sales, and other revenue-related items.
- Track work in progress closely so vehicles are delivered on time and customers are reminded of their next service due date.
- Be prepared to work longer hours when needed to support business requirements and maintain communication with internal and external stakeholders.
Required skills and capabilities
- Practical knowledge of automotive damage assessment and estimation.
- Clear communication with customers and team members.
- Strong negotiation ability to support repair approval.
- Good coordination and follow-up skills to manage ongoing jobs and delivery timelines.
Candidate profile
The ideal candidate can act as a dependable advisor to customers, offering current technical guidance with confidence. A positive, polished, and customer-focused personality is important, along with strong interpersonal skills, computer literacy, and the ability to drive. The role also calls for fluency in both English and Arabic, spoken and written.
Qualifications and experience
A diploma or degree from a technical school, or a certificate/diploma in automobile or mechanical engineering, is required. Candidates should have 3 to 5 years of experience in the automotive sector or a comparable position.
About the employer
The employer is part of a long-established regional group founded in the 1930s and headquartered in Dubai. The wider organization operates across automotive, financial services, real estate, retail, and healthcare, serving customers in more than 20 countries and working with over 200 global brands. The automotive division operates in 10 countries across the Middle East, Asia, and Africa and is known for distribution, manufacturing, leasing, and aftersales services across a wide automotive portfolio.
Additional information
The role is based in Jeddah, Saudi Arabia and is a full-time, onsite position. The work may involve extended hours depending on operational needs. Job Requisition ID: 178457.