Environments Manager

About Datacom

Datacom partners with organizations and communities in Australia and New Zealand to foster innovation and growth using advanced technology, making a positive impact on people's lives.

Role Overview

As an Environments Manager, your primary responsibility will be to govern and oversee the release lifecycle and non-production environments for our clients. Adhering to ITIL-aligned guidelines, you'll coordinate the progression of releases through various testing, pre-production, and production stages, ensuring all environments comply with required standards.

You will serve as a trusted advisor to project teams, stakeholders, and customers by promoting release readiness, environment availability, and ongoing service improvements. Note that this role includes an after-hours duty component to support deployment activities.

Key Responsibilities

• Plan, schedule, and manage releases across multiple testing and production platforms.
• Maintain and enforce release management standards, processes, and governance controls.
• Ensure proper packaging, versioning, and deployment readiness of all release components.
• Lead release readiness assessments, implementation planning, and post-release reviews.
• Coordinate migration efforts and communicate effectively with all stakeholders.
• Manage deployment activities within change management systems.
• Advise development and project teams on change and release management protocols.
• Confirm operational, security, privacy, support, and implementation criteria are met before going live.
• Identify and apply continuous improvement strategies within release management.
• Maintain precise release registers, schedules, and deployment calendars.
• Oversee management of agreed-upon non-production and managed environments.
• Provide guidance on creating, modifying, and retiring environments.
• Monitor environment health, initiating remediation when necessary.
• Ensure environments are patched, maintained, and aligned with standards and versions.
• Facilitate environment change assessments, including impact and risk analysis.
• Manage environment usage, bookings, and schedules with stakeholders and third-party vendors.
• Resolve conflicts related to environment priorities and contentions.
• Act as an escalation point for environment-related issues or incidents.
• Support technical teams and projects in fulfilling new environment requirements.

Experience and Skills Required

• At least 5 years of experience in Information Technology environments.
• Demonstrated history in Release Management and/or Environment Management roles.
• Proven ability to collaborate across internal teams, clients, and external vendors.
• Strong grasp of Release Management principles and best practices.
• Comprehensive understanding of Environment Management procedures and governance.

Preferred Qualifications

• Experience working within Agile project environments.
• Background in supporting integrated technology platforms and systems.
• Familiarity with DevOps methodologies and continuous integration/deployment tools.
• Experience managing complex enterprise-level environments and managed services.

Culture and Benefits

Datacom is among the leading IT professional services providers in Australia and New Zealand. Despite our scale, we maintain a dynamic, agile, and small-business atmosphere driven by our people. We provide various employee benefits including social events, relaxation areas, remote working, flexible hours, and opportunities for professional growth. Our culture encourages you to bring your authentic self to work and value your contributions within a collegial, flat organizational environment.

Additional Information

This position includes after-hours responsibilities to support release deployments in customer environments.