Enterprise Account Manager

About the Company

Builder Prime is reshaping the home improvement space by creating software that helps contractors reclaim time and flexibility. Its unified business management platform brings together CRM, estimating, production management, payments, and reporting so growing companies can replace disconnected tools with one data and automation system. The company values team members who work well with others, care about the community, and approach problems with initiative and curiosity.

Builder Prime is supported by Blueprint Equity and operates as an AI-forward organization. Team members are expected to use AI on real work, not just theoretical examples or demos. The company provides tools, training, and time for experimentation, with the goal of learning and improving together in an open environment.

The organization also seeks people who are collaborative, community-minded, and genuinely interested in using AI to improve their work and customer outcomes.

Role Overview

This is a remote position for candidates who are authorized to work in the United States without visa sponsorship and who currently live in the US. Preference is given to applicants based in California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin. The company also has an office in Westminster, in the greater Denver metro area, which some members of the sales team use.

As the Enterprise Account Manager, you will own the core commercial activities that happen after the sale, including account management, renewals, expansion, and referrals. You will report to the VP of Customer Experience and work closely with the broader Customer Experience group and other department leaders.

As Builder Prime’s first dedicated Enterprise Account Manager, you will help define how the company supports and grows its most strategic customers by creating the playbooks, processes, and relationships that shape this function.

Key Responsibilities

You will be responsible for retaining and growing strategic and enterprise customers while helping drive long-term value and advocacy.

• Take ownership of customer retention, gross revenue retention, renewals, and expansion opportunities across strategic and enterprise accounts
• Build strong relationships with executive-level stakeholders and primary decision-makers
• Increase product adoption, business outcomes, and ongoing customer value
• Create and execute account plans tied to customer goals and growth opportunities
• Spot risks early and take steps to reduce churn or dissatisfaction
• Represent the customer internally and bring enterprise needs into company discussions
• Encourage advocacy through references, reviews, case studies, and advisory participation
• Manage a portfolio of strategic and enterprise accounts
• Run Executive Business Reviews and strategic planning conversations
• Track account health, product adoption, engagement, and organizational changes
• Build retention and experience plans for at-risk customers
• Identify, assess, and close expansion opportunities
• Lead complex renewal negotiations and contract conversations
• Work with cross-functional partners to support the customer experience
• Share customer insights and market feedback with Product and Leadership teams

Required Experience and Qualifications

• At least 8 years of experience in account management, customer experience, or SaaS relationship management
• Proven track record managing enterprise or strategic customer portfolios
• Clear history of meeting quota across complex renewal and expansion portfolios
• Hands-on experience handling difficult renewals and growth opportunities
• Strong executive presence and the ability to influence senior leaders
• Excellent communication, negotiation, and relationship management abilities
• Comfort navigating complex organizations and working with multiple contacts within the same account
• Strong commercial judgment and strategic thinking
• Experience partnering cross-functionally with Product, Engineering, Support, and Operations teams
• Experience with CRM systems such as HubSpot or Salesforce
• Experience creating or formalizing enterprise account management processes in a growing SaaS environment

Preferred Qualifications

• Background in vertical SaaS for trades, construction, or home services, especially with direct exposure to the home improvement industry
• Solid understanding of business management CRM software and how it improves operational processes

Benefits and Perks

• Employer-paid coverage for 95% of employee medical, dental, and vision premiums, with 50% covered for dependents
• 401(k) plan with up to 4% company match that vests immediately
• 20 PTO days, 48 hours of sick time, 9 paid holidays, and 1 paid volunteer day
• Annual international retreat paid for by the company, with the next one planned for Spring 2027
• Company-paid life insurance of $50,000, plus AD&D and short-term disability coverage
• Optional accident, hospital, critical illness, and additional life insurance
• $300 annual professional development stipend
• Sabbatical after 5 years, including 2 extra weeks of PTO and a $1,000 travel bonus
• Paid parental leave of 10 weeks for birthing parents and 4 weeks for non-birthing parents
• Company-issued laptop and all required equipment
• Strong internal growth opportunities with a preference for promoting from within
• Flexible work setup across hybrid and fully remote arrangements in multiple time zones
• Freedom to experiment and test new ideas with minimal red tape
• Supportive culture built around tools like Bonusly and Coffee Chat Slack activities, along with virtual and in-person events

Additional Information

Base pay for this role is $125,000 to $135,000 annually, depending on experience and location. Variable compensation is also available and will be discussed during the interview process.

Builder Prime is an equal opportunity employer and values diversity at every level. The company also uses E-Verify to confirm work eligibility in the United States.

This role is remote, but candidates must already be located in the US and authorized to work without visa sponsorship.