Engagement Leader

Role Overview

This inaugural Engagement Leader at Clarify Health Solutions plays a pivotal role in managing our prime healthcare system partnership in a major U.S. metro area. You will steer the strategic direction, orchestrate diverse delivery teams, and ensure the partnership achieves quantifiable improvements over a multi-year at-risk engagement.

Key Responsibilities

• Lead the cross-functional delivery team, aligning Strategic Value, Business Development Activation, Product, and Customer Success towards financial margin enhancements and mission-related goals.
• Oversee overall account strategy, facilitate resources allocation, develop client narratives, and ensure coordinated delivery aimed at tangible business outcomes.
• Maintain active client relationships, managing communications with CFOs, Chief Strategy Officers, and Business Development executives, driving transformation from intuition-based to data-driven referral volume optimization under various payment models.
• Produce executive-level deliverables including presentations, opportunity analyses, quarterly business reviews, and progress updates tailored for senior healthcare leaders.
• Coordinate task execution, track project milestones, mitigate risks, and manage Salesforce data integrity for assigned accounts.
• Collaborate with analytical teams to define critical financial and operational questions, create compelling narratives derived from data analyses, and manage the deliverable schedule.
• Support engagement expansion through identifying potential new service lines or account growth opportunities and contribute to sales finalization for new accounts.
• Develop and document best practices and templates that will form the foundation of the Engagement Leader function as the company scales.

Required Qualifications

• 5 to 8 years of experience in healthcare strategy, consulting, or health system operations, including 2 to 4 years managing client relationships or leading multi-stakeholder engagements.
• Strong domain knowledge of health system organization and operations including financial models like Fee-For-Service and Alternative Payment Models.
• Proven ability to own client relationships and serve as primary contact ensuring stakeholder engagement and continuity.
• Proficiency in producing polished, executive-quality presentations and analytical reports for C-suite audiences.
• Demonstrated skill in coordinating cross-functional teams through influence without direct authority.
• Analytical aptitude to dissect complex health system challenges and develop clear narratives from quantitative data.
• Williness to travel 30-40% onsite to client locations as required.

Preferred Experience

• Background in healthcare consulting at firms such as Advisory Board, Sg2, Chartis, Huron, Kaufman Hall or similar, with client engagement leadership.
• Hands-on experience with health system business development, referral leakage analysis, and physician alignment programs.
• Familiarity with Alternative Payment Model programs including MSSP, ACO REACH, TEAM bundles, or commercial value-based contracts.
• Previous roles within health systems in strategy, operations, or network development.
• Experience translating analytical work into strategic narratives for client engagements.

Additional Advantages

• MBA from a top program focused on healthcare strategy.
• Client-facing strategy or customer success experience at a health technology company.
• Knowledge of referral management analytics, physician incentive initiatives, and value-based care performance metrics.

Compensation and Benefits

• Competitive total compensation ranging from $250,000 to $350,000 annually, combining base salary and variable pay tied directly to revenue collected from managed portfolios, plus equity participation.
• Comprehensive health insurance coverage, including vision, dental, disability, and life insurance.
• 401(k) plan with traditional features, Flexible Spending Accounts, and commuter benefits.
• Generous paid time off and monthly wellness stipend.
• Opportunity to shape the Engagement Leader role, grow portfolios, and lead teams as the function expands.
• Direct collaboration with high-level health system executives and a pathway to the Head of Engagement position as the organization scales.
• Culturally inclusive workplace committed to diversity, equity, and mission-driven impact on patient care through improved referral management.

Equal Opportunity and AI Disclosure

We foster a diverse and welcoming environment without discrimination based on any protected characteristics. The recruitment process may incorporate artificial intelligence tools for preliminary candidate evaluation; however, final hiring decisions are made by human reviewers. Candidates may inquire further regarding data processing practices.