Ecommerce Order Management Associate

About Rogers Enterprises Inc.

Established in 1910, Rogers Enterprises Inc. is a family-owned fine jewelry chain operating as Rogers & Hollands Jewelers and Ashcroft & Oak Jewelers, with stores across 15 states. Joining our team means becoming part of a collaborative and trust-based environment focused on personal growth and making meaningful contributions to our online customer experience.

Role Overview

The Ecommerce Order Management Associate ensures smooth administrative and logistical processing of all ecommerce orders. Your key responsibility will be managing order data entry and fulfillment coordination through the Salesforce Order Management System. You will evaluate and decide the optimal inventory source from over 70 stores and vendors, actively communicating with store staff to guarantee timely and accurate guest order completion. This fast-moving position offers bonus opportunities tied to shipping punctuality, inventory accuracy, and online sales performance.

Key Responsibilities

• Handle and monitor daily online orders via Salesforce OMS ensuring data accuracy and operational efficiency.
• Analyze inventory availability across multiple locations to execute optimal order sourcing decisions.
• Collaborate directly with store personnel and vendors to place orders, share updates, and resolve fulfillment challenges.
• Follow established order routing procedures prioritizing all applicable business rules.
• Regularly track and reconcile inventory records between physical shops and the online platform.
• Support the Ecommerce Fulfillment Manager with various administrative duties and reporting tasks as required.

Qualifications and Skills Required

• Exceptional attention to detail for managing complex datasets and processes.
• Strong problem-solving skills to navigate nonstandard logistical situations.
• Highly organized to efficiently juggle multiple active orders from diverse sources.
• A sense of urgency geared towards prompt customer order delivery.
• Excellent communication skills for effective coordination with internal teams and external partners.
• Technical proficiency, particularly in Microsoft Office and the ability to quickly adapt to new software tools.

Additional Requirements

This role involves extended periods of standing and movement throughout the facility; reasonable accommodations are available for disabilities. The standard schedule is 40 hours per week onsite with potential overtime during busy holiday seasons and weekend availability expected during peak times. Non-peak seasons offer opportunities for flexible scheduling, including remote work days depending on order volume.

Compensation and Benefits

• Hourly wage ranging between $18 and $20.
• Multiple health insurance plans, including prescription coverage.
• Dental and vision insurance options.
• Additional voluntary benefits like life insurance, disability plans, accident coverage, critical illness, hospital indemnity, pet insurance, and fitness discounts.
• Paid time off beginning with 40 hours after three months, rising to 80 hours after one year.
• Eligibility for overtime pay when applicable.
• Holiday pay for major U.S. holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• Employee discounts on store merchandise.
• Wellness discounts linked to participation in company health initiatives.
• Participation in a 401(k) retirement savings plan after one year of employment, with a company match of 40% on the first 5% contributed.

Company Values

Our strength lies in our dedicated workforce, extensive store network, and commitment to quality and value in our merchandise offerings.