ECom Operations Specialist

About Woolworths Supermarkets New Zealand

Woolworths NZ operates over 185 stores and employs approximately 20,000 people nationwide. The company is dedicated to enhancing the daily lives of New Zealanders by delivering excellent service and quality products. Their team values a friendly, energetic culture, emphasizing hard work and combined enthusiasm. Serving three million customers weekly, Woolworths encourages innovation and contribution to continue its growth.

Their workplace is inclusive and values diverse perspectives, promoting respect, curiosity, openness, and a proactive approach that nurtures collaboration and mutual support among team members.

Role Overview

This role involves overseeing and maintaining the workflow of an assigned operational stream. Working directly with the Team Leader and team members, the Specialist ensures smooth and consistent completion of processes within established standards.

Key Responsibilities

• Manage order fulfillment by following defined routines to guarantee timely, accurate online order picking while maintaining high fresh food quality.
• Lead and coach the team through hands-on training and support; occasionally act as Store Manager during designated shifts.
• Identify process issues and escalate them to the Function Lead for prompt resolution.
• Promote workplace safety and wellbeing by adhering to protocols, reporting risks, and focusing on team health.
• Engage actively in communication and collaboration to foster a positive team environment.

Required Qualifications and Attributes

• A dedicated focus on process improvement and continuous professional growth.
• Strong ability to establish collaborative relationships with different functions and stakeholders.
• Proven leadership qualities including task delegation, monitoring progress, coaching, and motivating team members.
• Thorough understanding of compliance in assigned functions and excellent communication skills to clearly convey tasks and standards.
• Consistently embody company values in all actions.
• Availability to work a minimum of four weekend shifts monthly and at least one evening shift per week.

Employee Benefits

• Discounts across Woolworths Group brands along with a comprehensive rewards program recognizing meaningful work.
• Access to Sonder, offering confidential 24/7 support for financial, medical, safety, psychological, and physical concerns for employees and their families.
• Career growth opportunities within a global organization with exposure to extensive networks.

Organizational Commitment

Woolworths Group is a community of over 200,000 employees working to improve experiences for customers worldwide. The company supports innovation, flexibility, and career development, ensuring a supportive culture committed to diversity, equity, inclusion, and belonging. They actively welcome all candidates and offer accommodations during the recruitment process to support inclusivity.

Additional Information

Applicants must have valid work rights in New Zealand to be considered for this position.