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E-Commerce Telecalling and Customer Operations Executive
E-Soft Outsourcing and Solutions
Ahmedabad, Gujarat, India · Part Time
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- Experience
- Any
- Salary
- INR 10,000 – INR 14,000 / month
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- 12th pass or Diploma or Graduate
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are seeking a proactive E-Commerce Telecalling Executive to join our Ahmedabad-based team. This part-time position involves engaging with customers through inbound and outbound calls to boost e-commerce sales, manage order deliveries, verify return cases (RTO), and gather customer feedback to enhance satisfaction.
Key Responsibilities
- Conduct outbound calls to warm leads and potential customers, addressing product queries and promoting additional products to increase sales.
- Manage Return to Origin processes by confirming Cash on Delivery orders, verifying delivery information, and reattempting non-delivered shipments to minimize returns.
- Follow up with customers post-purchase to collect feedback, resolve complaints, and ensure customer satisfaction.
- Keep detailed daily reports in the CRM or database documenting call results, order confirmations, and feedback.
Qualifications and Skills
- Educational background ranging from 12th pass, diploma holders, graduates, or undergraduates with relevant experience.
- At least six months of experience in telecalling, outbound sales, customer support, or e-commerce operations.
- Proficiency in English and regional languages such as Gujarati or Hindi for effective communication.
- Excellent persuasion and active listening skills with a target-focused attitude.
- Basic computer literacy.
Working Hours and Compensation
- Part-time role with shift timings from 3:00 PM to 6:00 PM, Monday through Saturday.
- Fixed monthly salary ranging between 10000 and 14000 INR.
- Attractive performance-based incentives based on order generation and RTO reduction.