Job description

Role Overview

This position serves as the on-duty manager for the property, taking responsibility for day-to-day hotel operations and ensuring a consistently high standard of hospitality and service. The role acts as the main management contact for handling guest concerns, property-related issues, and lobby flow, while also overseeing guest relations and monitoring service recovery matters.

Job Details

Job Number: 26074717

Job Category: Rooms & Guest Services Operations

Location: Al Corniche Street, Doha, Qatar

Schedule: Full Time

Remote: No

Position Type: Management

Core Responsibilities

The role involves coordinating across departments to keep operations running smoothly, supporting property goals, and helping resolve issues quickly. It also includes maintaining service standards, strengthening guest satisfaction, and ensuring policy compliance across the property.

Builds productive working relationships with all departments to support operations and address issues efficiently.
Shares any deviations from standard procedures with the relevant teams promptly.
Distributes the daily MOD report to all departments.
Works continuously to raise service quality and performance.
Ensures company policies, standards, and operating procedures are followed.
Highlights guest satisfaction during team meetings and promotes ongoing improvement.

Profitability and Operational Control

Applies loss prevention policies and procedures in daily work.
Checks staffing levels to make sure guest service expectations, operational demands, and financial targets are balanced.
Reviews financial, sales, and activity reports to evaluate productivity, progress toward goals, and opportunities to reduce costs or improve programs.

Guest Experience Management

Steps in when guest or employee situations require attention to protect the property’s standards, guest satisfaction, and employee well-being.
Encourages team members to deliver strong customer service.
Provides prompt support to guests when needed.
Leads by example in hospitality and guest interaction.
Maintains a visible, positive presence in guest relations.
Handles guest concerns and complaints with professionalism.
Makes sure team members understand service expectations and boundaries.
Regularly interacts with guests throughout the property to collect feedback on product quality, service levels, and overall satisfaction.
Contributes to corrective action plans designed to improve guest satisfaction.
Logs guest issues in the response tracking system.

Human Resources and Safety Support

Assists in investigations involving employee or guest accidents when required.
Observes employee service behavior and gives constructive feedback.
Performs regular inspections across the facility covering appearance, safety, staffing, security, and maintenance.
Recognizes team achievements and publicly appreciates contributions.
Supports cross-training so employees can assist with daily operations.
Applies property policies consistently and fairly, and ensures disciplinary records and procedures follow standard and local operating procedures.
Supports the peer review process where applicable.
Understands emergency response plans and can help implement them for incidents such as accidents, death, elevator issues, theft, violent crime, bombs, fire, and similar emergencies.

Candidate Profile

The employer is an equal opportunity organization and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination on any legally protected basis, including disability, veteran status, or any other status protected by law.

Education and Experience Requirements

High school diploma or GED, plus 4 years of experience in guest services, front desk, housekeeping, or a related professional area; or
A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, plus 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Additional Information