District Manager, Fulfillment Operations

Overview

This role is for a District Manager in Fulfillment Operations, based in Canada. You will lead extensive fulfillment operations across a network of partner facilities, focusing on optimizing logistics, enhancing operational efficiency, and providing outstanding experiences for both merchants and customers. Your role as a strategic leader will connect fulfillment teams with other departments to drive improvement in a dynamic e-commerce setting.

Key Responsibilities

• Oversee and expand a regional network of fulfillment centers to support scalable operations and business growth.
• Track and analyze key performance metrics to pinpoint areas for improvement and uphold accountability.
• Coach and develop operational leaders, offering guidance and fostering their professional advancement.
• Collaborate with internal teams such as sales, marketing, supply chain, customer service, and merchant support to elevate overall service quality.
• Set operational benchmarks and service level goals that increase satisfaction for merchants and customers.
• Assess opportunities for capital investments in equipment, technology, automation, and warehouse systems.
• Help implement new operational tools and processes aimed at boosting productivity and efficiency.
• Stay updated on e-commerce fulfillment trends, regulations, and best practices.
• Work alongside internal and external stakeholders to assess fulfillment partners and overall capabilities.
• Ensure operations conform to safety, compliance, quality, and regulatory standards.
• Drive continuous improvement initiatives across multiple sites using data to guide decisions.
• Travel frequently (around 50%) to regional facilities to lead execution and ensure team coordination.

Candidate Profile & Requirements

• A bachelor’s degree in operations, logistics, supply chain, business, or equivalent experience.
• At least 4 to 6 years of progressively responsible experience in operations management, fulfillment, logistics, or warehouse leadership roles.
• Demonstrated expertise managing direct-to-consumer (DTC) fulfillment operations.
• Proven ability to lead complex warehouse or fulfillment environments involving multiple stakeholders.
• Advanced skills in Microsoft Excel for analyzing data, detecting trends, and delivering actionable insights.
• Comprehensive knowledge of warehouse management systems (WMS) and experience collaborating with technology teams to improve these systems.
• Strong grasp of e-commerce operations, fulfillment workflows, and supply chain enhancement.
• Experience with Fulfillment by Amazon (FBA) or Seller Fulfilled Prime (SFP) is a plus.
• Excellent leadership and communication capabilities to influence diverse teams and stakeholders.
• Ability to excel in rapidly changing, high-pressure environments.
• A proactive, hands-on approach to operational challenges and problem-solving.
• Willingness to travel extensively within Canada for onsite support.

Benefits

• Fully remote work arrangement for employees located in Canada.
• Chance to lead meaningful fulfillment operations within a rapidly expanding e-commerce company.
• Access to cutting-edge AI and productivity tools from day one.
• A culture promoting ownership, innovation, and ongoing process improvement.
• Support for professional growth and advancement in leadership roles.
• Opportunities to partner with cross-functional teams and impact strategic operational decisions.
• Exposure to modern technologies, automation, and supply chain innovations in fulfillment.
• An inclusive work environment valuing diverse backgrounds and perspectives.
• A role with high visibility into operational performance and business success.

Additional Information

This job is posted on behalf of a partner company, which manages applications and hiring processes directly.

Applicants will benefit from an AI-powered matching approach ensuring fair and efficient screening, with final recruitment choices made by the partner company.

Data privacy is respected under applicable laws, with AI tools assisting in recruitment but final decisions made by humans.