Distribution Operations Specialist

About Us

We are a New Zealand-owned, award-winning KiwiSaver and wealth management company dedicated to educating and empowering customers in making informed financial decisions to achieve strong long-term returns. Our mission centers around growing the wealth of New Zealanders and helping secure better financial outcomes in retirement.

As a values-driven organization, we prioritize making a positive impact. Our passionate team fosters an environment of idea-sharing and empowerment, encouraging leadership in initiatives that benefit the company, community, and members.

Role Summary

The Distribution Operations Specialist supports project coordination, operational improvements, and strategic execution within the Distribution division. This role enables leaders and frontline teams to prioritize adviser, partner, and member results by managing projects, enhancing processes, and driving technology adoption.

Key Duties

• Lead coordination of projects and strategic initiatives linked to Distribution priorities.
• Manage project plans, timelines, risk assessments, action items, and stakeholder communications to ensure smooth execution.
• Collaborate with leaders and cross-functional groups to implement operational enhancements, product launches, and key business programs.
• Create reports, dashboards, and data insights that facilitate performance tracking, informed decision-making, and ongoing improvements.
• Promote the use of technology, automation, and AI solutions to boost efficiency and improve team workflows.
• Work closely across Distribution teams to provide operational assistance, strengthen partnerships, and ensure priority initiatives are delivered successfully.

Candidate Profile

• Proactive, well-organized, and solution-oriented, enjoying collaboration across teams to achieve impactful outcomes.
• Adept at building trusted relationships with diverse stakeholders and communicating effectively.
• Keen to maintain project momentum and continuously seek process enhancements through new technologies and automation.

Required Qualifications and Experience

• A tertiary qualification in business or a related field, or equivalent relevant experience.
• Three to four years of experience in project coordination, operations, or business support roles.
• Proven ability to manage multiple priorities, coordinate projects, and meet deadlines.
• Advanced proficiency in Microsoft Office, particularly Excel, with a rapid capacity to learn new systems.
• Strong organizational, communication, and stakeholder engagement skills.
• A proactive mindset focused on continuous improvement and effective problem-solving.
• Confidence using technology, automation, and AI tools to streamline business processes.
• Experience within financial services or KiwiSaver sectors is advantageous.

Why Join Us

Our organizational culture emphasizes high standards and a supportive work environment where people can thrive and enjoy themselves. We invest in employee wellbeing and celebrate successes.

• We provide a hybrid work model promoting a healthy work-life balance.
• Competitive base salary with biannual bonuses, enhanced KiwiSaver contributions, corporate benefits, and more.
• Health insurance, Employee Assistance Program (EAP), and discounted gym memberships for wellbeing support.
• Comprehensive induction, study aid, and ongoing training and development opportunities.
• An active Health & Wellbeing Committee organizing social, community, and mental health initiatives throughout the year.
• Conveniently located comfortable office in Auckland CBD.

Additional Information

Candidates must be legally authorized to work full-time in New Zealand.

If you are a strategic thinker passionate about fostering growth and establishing enduring relationships, we encourage you to apply.