Director, Learning & Talent Development - Operational Excellence

About QXO

QXO leads as a distributor and installer in the building products industry, targeting a market valued at $800 billion. The company is committed to modernizing the sector through cutting-edge technology and exceptional customer experience. With its leading positions in insulation, roofing, lumber, building materials, and waterproofing product distribution, QXO aims to reach $50 billion in annual revenue within the next decade fueled by acquisitions and organic growth.

Role Overview

The Director of Learning & Talent Development – Operational Excellence is responsible for spearheading company-wide talent development efforts. This entails managing the full lifecycle of learning initiatives—from creation and deployment to evaluation—ensuring they are scalable, budget-conscious, aligned with business priorities, and practical. Acting as a senior learning leader, the Director provides strategic input on learning approaches, instructional design, and quality standards, while enforcing governance and consistency throughout the learning portfolio.

Key Responsibilities

• Develop and manage the enterprise operating model for Learning & Talent Development, aligning initiatives with business needs through disciplined intake, planning, prioritization, and resource allocation.
• Set and uphold company-wide standards, workflows, and quality benchmarks to guarantee instructional quality and alignment with organizational goals.
• Make strategic decisions on project sequencing and resource distribution to optimize business impact.
• Advise on learning strategy, design, and delivery for significant corporate initiatives to enhance overall effectiveness.
• Manage learning development and delivery operations to ensure efficient content creation, facilitator preparedness, and consistent delivery across formats such as instructor-led, virtual, hybrid, and self-paced.
• Coordinate learning deployment logistics including communications, scheduling, stakeholder engagement, and change readiness to ensure smooth rollouts at scale.
• Drive continuous operational improvements throughout the learning lifecycle, maintaining accountability and ensuring measurable success.
• Implement measurement and reporting frameworks utilizing learning technologies, learner feedback, operational data, and business metrics to monitor and optimize learning outcomes.
• Lead evaluation and enhancement of learning technologies including LMS platforms, virtual tools, AI-driven solutions, and analytics to improve efficiency and learner experiences.
• Champion ongoing process improvements leveraging data insights and innovation to strengthen organizational capabilities and business results.
• Lead, mentor, and develop a skilled Learning & Talent Development team, promoting a culture centered on accountability, collaboration, innovation, and high standards.

Qualifications and Experience

• Possess 10 to 12+ years of advancing experience in Learning & Talent Development with a minimum of 7 years in senior leadership overseeing learning organizations, instructional design, delivery, or operations in complex, growth-focused settings.
• Proven expertise managing enterprise-wide learning portfolios, effectively connecting strategy to scalable solutions and successfully handling resources, budgets, and vendor relationships.
• Strong background in instructional design, adult education theory, curriculum development, and blended learning techniques, with the capacity to elevate quality across various delivery methods.
• Track record of building and nurturing high-caliber learning teams emphasizing collaboration, accountability, and continuous enhancement.
• Excellent executive communication skills with experience influencing senior stakeholders and navigating organizational complexities for cross-functional alignment.
• Strategic thinker with sound business acumen, capable of linking organizational objectives to learning outcomes and operational excellence.
• Familiarity with manufacturing, distribution, sales, logistics, retail, technology, or similar operationally complex industries and understanding of frontline and corporate workforce dynamics.
• Proficiency in enterprise learning technologies such as LMS platforms (like Cornerstone or Oracle), CRM systems (Salesforce or equivalent), learning analytics tools, and other modern learning technologies that boost performance metrics.

Benefits

• 401(k) retirement plan with employer matching contributions
• Comprehensive medical, dental, and vision insurance coverage
• Paid time off including vacation, company holidays, and parental leave
• Access to paid training and certification programs
• Legal services support and identity protection plans
• Pet insurance options
• Employee assistance program (EAP) for personal and professional support

Equal Opportunity

QXO is an Equal Opportunity Employer dedicated to fostering diversity and inclusivity. Discrimination based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or any protected status is not tolerated.