Director, Human Resource Operations

Role overview

This leadership role is responsible for overseeing human resources operations and guiding the HR team across recruitment, compensation, employee relations, and learning and development. The position is expected to support the goals laid out in the Human Resource Business Plan while delivering services that help employees succeed and contribute to business performance. The role also requires strong attention to legal compliance, company policies, and operating procedures.

Core responsibilities

• Lead HR employees across key areas such as hiring, total rewards, employee relations, and training and development.
• Make sure HR programs and services align with business objectives and employee needs.
• Keep employee records and disciplinary documentation accurate, complete, and retained for the required period.
• Oversee compliance with HR audits, local laws, regulations, and internal operating standards.
• Ensure policies related to harassment, discrimination, solicitation, and similar workplace matters are applied consistently.
• Work with unemployment service providers, respond to claims, and represent the property at hearings when needed.
• Promote fair treatment of employees and resolve workplace issues promptly and equitably.
• Administer company policies in a consistent manner and support proper disciplinary processes.
• Communicate updates to employee benefit plans and explain workplace rules through employee handbooks or similar channels.
• Coach managers on progressive discipline and related HR procedures.
• Take part in interviewing and selecting HR team members.
• Ensure performance review documents and merit increase records are properly maintained.
• Manage the performance appraisal cycle so reviews, approvals, and pay-related actions are completed on time.
• Build open, collaborative relationships with employees and encourage effective communication across departments.
• Use an open-door approach to address concerns and improve employee retention.
• Monitor the work environment, gather employee feedback, and support community engagement activities.

Candidate profile

The employer is looking for someone with either a high school diploma or GED plus 3 years of experience in human resources, management operations, or a closely related professional field, or a 2-year degree from an accredited university in Human Resources, Business Administration, or a related major plus 1 year of relevant experience.

Compliance and workplace standards

The role requires strong adherence to internal SOPs and local operating procedures, along with consistent documentation practices for audits, disciplinary matters, and employee relations cases. The organization also states its commitment to equal opportunity and a workplace free from discrimination on protected grounds, including disability and veteran status.

About the brand

JW Marriott is part of Marriott International’s luxury portfolio and is known for creating refined hospitality experiences in landmark cities and resort destinations. The brand emphasizes employee well-being, training, recognition, teamwork, and personal growth in a luxury environment focused on holistic care.

Additional information

Job number: 26074699. Job category: Human Resources. Work location: Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, 121000. Schedule: Full time. Remote work: No. Position type: Management.

Equal opportunity statement

The company welcomes applicants from all backgrounds and does not discriminate on the basis of disability, veteran status, or any other legally protected characteristic.