Director - Client Development - Jumeirah

About Jumeirah

Jumeirah is a global luxury hospitality brand and part of Dubai Holding, with a portfolio of 29 properties spanning 11 countries across the Middle East, Europe, and Asia. Since the launch of Jumeirah Burj Al Arab in 1999, the brand has been recognised for redefining luxury hospitality through iconic beachfront resorts, distinguished city hotels, and exclusive residences. From island escapes in the Maldives to design-led stays in Italy and London, Jumeirah is known for warm, attentive service and memorable guest experiences.

Role Overview

This opportunity is for a Director of Client Development to join Jumeirah in Dubai. The role focuses on strengthening guest loyalty, building influential relationships, and creating strategies that encourage repeat visits and long-term value across the Signature portfolio.

Key Accountabilities

• Create a loyal community of high-value guests around the Signature portfolio, fostering a strong sense of connection that supports repeat visits and lasting loyalty.
• Build and maintain trusted relationships with VIPs, private offices, and influential connectors who help shape dining decisions.
• Develop engagement plans that go beyond simple outreach and instead create memorable reasons for guests to return more frequently and with greater intent.
• Work closely with on-site teams so that returning guests are consistently recognised, appreciated, and smoothly looked after.
• Apply guest insight and business intuition to identify opportunities for reconnection, retention, and stronger engagement across venues.
• Position Client Development as a revenue-driving function that improves guest value and strengthens the brand over the long term.

Experience and Qualifications

• At least 10 years of experience in client development, CRM, or luxury guest relations.
• At least 3 to 5 years of experience leading VIP engagement, loyalty, or clienteling initiatives across multiple venues or brands.
• Demonstrated success in building networks that generate repeat business and commercial growth.
• Strong knowledge of luxury and high-net-worth guest segments.
• Experience using CRM systems and guest data to improve commercial outcomes at portfolio level.

Benefits

• A supportive and inclusive workplace culture.
• Access to learning and development programmes, along with clear career progression paths.
• Opportunities to move internally across a global network.
• Discounts for colleagues on food, beverages, and hotel stays worldwide.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave.
• Incentive schemes linked to leadership performance.
• A competitive tax-free salary paid in UAE Dirhams (AED).