- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Candidates with substantial experience in post-sales operations or business strategy, especially in SaaS or enterprise software, and proven people leadership experience across regional or cross-cultural teams are suited for this role.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
Dynatrace is hiring a senior regional operations leader to shape, expand, and run a high-impact post-sales operations function across APAC. In this position, you will own the regional operating framework, turn global direction into practical regional execution, and help post-sales teams deliver with speed, consistency, strong governance, and measurable results.
As part of the broader D1 Operations leadership group, you will guide a team of analysts, work closely with regional leaders in Customer Success, Support, and Services, and serve as the main operational partner for APAC leadership. The role combines strategic leadership with selective hands-on involvement in the most critical initiatives.
This position calls for strong expertise in post-sales operations, proven people leadership across different cultures and time zones, and the ability to use automation and AI-enabled methods to reduce friction and scale delivery quality.
Key responsibilities
- Act as the main operational advisor to regional post-sales leaders while keeping standards and priorities aligned with global direction.
- Lead, coach, and grow the regional D1 Operations team.
- Work with regional partners and D1 leadership to define priorities and ensure roadmap commitments are delivered consistently.
- Provide hands-on leadership on major initiatives while modelling strong operational discipline for the team.
- Build and maintain a reliable regional operating cadence, including oversight of programs, reporting, workflows, and documentation.
- Share regional insights and recommendations that help improve global operating models, standards, and tools.
- Collaborate with business leaders and team members to uncover bottlenecks and turn them into well-defined problems with actionable solutions.
- Spot repetitive, high-volume manual tasks in delivery teams and introduce automation to remove them.
- Use AI-enabled methods to strengthen throughput, governance, and data quality.
What will help you succeed
Success in this role will come from extensive post-sales operations experience, strong leadership capability, and the confidence to operate in complex, evolving environments. You should be comfortable structuring ambiguous problems, influencing stakeholders, and driving measurable improvements through analytics, process design, and execution discipline.
About Dynatrace
Dynatrace is a global leader in unified observability and security. The company works with major cloud providers such as AWS, Microsoft, and Google Cloud, along with other leading partners worldwide, to build strategic alliances. Dynatrace Intelligence, described as the industry’s first agentic operations system, combines deterministic and agentic AI to help teams understand what is happening, why it matters, and what to do next automatically. More than half of the Fortune 100 companies are customers.
Why this role stands out
- Competitive compensation is offered as part of a performance-focused culture.
- You will work alongside top global cloud and technology partners.
- The role provides exposure to cutting-edge AI-enabled operations innovation.
Location
This role is based onsite in Singapore, Singapore.