Digital Business Partner

About the Candidate

Hamad International Airport in Doha is hiring Digital Business Partners to serve as the main liaison between the designated MATAR business areas, including AOCC, FM, and Customer Experience, and MATAR IT. In this role, you will help align technology efforts with business priorities, build collaborative relationships, increase the business value delivered by IT investments, and help shape demand for digital solutions and business services.

Role Overview

The Digital Business Partner translates business needs, opportunities, limitations, and risks into structured requirements and priorities. The role supports governance, portfolio planning, and better investment decisions by ensuring demands are captured and assessed in a clear and disciplined way.

You will keep a strong working understanding of the assigned business domain by staying closely connected with processes, services, challenges, and growth areas, enabling you to provide useful digital guidance and recommendations.

The position also involves spotting innovation opportunities, digital transformation ideas, and data-driven improvements by working across teams to improve service quality, operational efficiency, resilience, and customer experience.

In addition, you will help maintain technology plans, capability roadmaps, strategy documents, and improvement priorities through close business and IT coordination so that digital initiatives stay aligned with operational and strategic goals.

You will also support the development of business requirements for AI product work within the assigned domain.

The role requires helping resolve conflicting priorities, requirements, and stakeholder expectations through communication, escalation, and negotiation to support balanced decisions and continued alignment between business and IT teams.

Regular service reviews, stakeholder discussions, and feedback sessions will be part of the job, with the aim of improving service performance, stakeholder satisfaction, and closure of agreed actions.

You will contribute to demand planning, annual planning, budgeting input, and supplier-related coordination through portfolio analysis and stakeholder engagement to ensure business needs are prioritized and delivered effectively.

Finally, the role includes identifying and following up on continuous improvement actions and business value outcomes through performance reviews and benefit tracking to improve services, processes, and overall business results.

Qualifications

Applicants should meet one of the following academic and experience combinations: a High School Qualification, Vocational Qualification, Diploma, or similar credential with at least 7 years of relevant experience, or a Bachelor’s degree or equivalent with at least 6 years of relevant experience.

Airport experience is required.

Suitable experience includes IT business partnering, service delivery, demand management, business analysis, project delivery, or another digital/technology-related environment.

You should have experience supporting projects, service improvements, change initiatives, or digital transformation work within a structured delivery and governance setting.

A solid understanding of change management, process improvement, and how digital tools and data can be used to improve service effectiveness and business outcomes is important.

You should also have working knowledge of IT service management principles, service lifecycle processes, and performance measurement concepts, preferably aligned with established good-practice frameworks.

Strong spoken and written English is mandatory.

Additional Information

This is a full-time, on-site position based in Doha, Qatar.

No salary, stipend, number of openings, or start date was specified.