Department Manager - VIC Stores

Role Overview

As a full-time Department Manager at H&M, you will lead and support your entire team by fostering an inclusive, collaborative, and entrepreneurial work environment. Your leadership will help create a thriving culture in line with company values, contributing to both your success and the company's achievements.

Key Duties

• Guide your team to deliver exceptional customer service by maintaining high operational and visual standards while actively promoting and selling products.
• Oversee your store and department performance by analyzing sales data, spotting commercial opportunities, setting targets, and planning to maximize results, profits, and inventory control.
• Manage team scheduling, planning, and smooth execution of store opening and closing procedures.
• Recruit, onboard, and nurture team members, encouraging an inclusive and innovative culture that supports growth and collaboration.
• Keep abreast of fashion trends, customer behaviors, and competitor activities to maintain competitive advantage.
• Represent both yourself and the brand positively during all interactions with customers.

Collaboration

The role involves close cooperation with a diverse Store Team including Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office and Delivery Responsible staff in larger stores. You will also interface with the broader Area Team to exchange insights and drive collective success. Together you will help customers express themselves confidently with the latest and classic fashion styles while making shopping an inviting and sustainable experience.

Who You Are

• You bring proven experience in retail management and store operations.
• You possess strong leadership capabilities and are passionate about coaching teams in alignment with company values and culture.
• You have expertise in sales planning, data analysis, and follow-up using customer-centric reporting tools.
• You are a confident leader who inspires your team with integrity and motivates them through coaching and development.
• You thrive in dynamic, collaborative settings with a solutions-oriented approach.
• You are driven to create excellent customer experiences alongside promoting product sales.
• You maintain a keen interest in fashion market trends, customer preferences, commercial aspects, and competitor insights.
• You communicate effectively, are creative and inquisitive in your approach.
• You demonstrate flexibility, analytical thinking, results orientation, and proficiency with numbers and statistics.

About H&M Group

H&M Group is a global leader comprised of diverse fashion brands dedicated to offering exceptional design, affordable pricing, and sustainable solutions. Our mission is to make fashion accessible and sustainable for many. We are a passionate community unified by shared values and culture, working together to drive a more inclusive and sustainable fashion industry.

Why Join Us

• Enjoy a 25% discount on brands including H&M, COS, Monki, Weekdays, Arket, and & Other Stories.
• Benefit from the Uprise digital wellbeing program, featuring wellness tracking and three complimentary confidential coaching or therapy sessions yearly.
• Eligible employees may receive up to 26 weeks of company-paid leave.
• Explore global career opportunities through H&M’s worldwide presence.

Additional Information

We are committed to a fair, equitable recruitment process based solely on competency. Applicants are kindly requested not to submit cover letters with their applications.