Job description

About Arctic Wolf

Arctic Wolf is a premier company valued as a unicorn and specializes in cybersecurity operations. The organization is recognized for its excellence in security and is committed to delivering top-tier experiences for both customers and employees. Its core mission is to eliminate cyber risks.

Position Overview

The Deal Registration Specialist will play a crucial role in supporting the channel organization as it expands, collaborating closely with Channel, Sales, Channel Partners, and Sales Operations teams. This person ensures effective communication and maintains data accuracy within Salesforce throughout organizational growth. The ideal candidate is detail-oriented, proactive, and adept at coordinating across multiple teams to maintain smooth operations.

Work Details

Location: Bengaluru, India
Working Hours: 2 PM to 11 PM IST
Employment Type: Full-time, Remote

Key Responsibilities

Examine and process deal registrations from Channel Partners, identifying any issues and resolving them within company guidelines.
Maintain data integrity in Salesforce by managing Partner, Prospect, and Customer account creation and upkeep according to established procedures.
Assist with reporting duties related to Partner Operations using Salesforce dashboards as assigned.
Address and resolve inquiries concerning deal registrations, account management, and Partner Operations requests.
Respond independently to questions about deal registrations, sales opportunities, and partner matters with clarity and promptness.
Provide backup support to related Sales Operations functions to ensure seamless workflow.
Participate in special projects supporting wider operational goals as needed.

Required Qualifications

A minimum of two years' experience in sales or channel operations or an equivalent field.
Proficiency with Salesforce.com (SFDC) or a comparable Customer Relationship Management platform.

Preferred Qualifications

Experience working with Channel Partners is advantageous.
Undergraduate degree from an accredited institution.

Essential Skills

Strong verbal and written communication abilities.
Highly motivated, well-organized, and self-driven to take initiative.
Capable of maintaining high-quality work and meticulous attention to detail in a fast-evolving environment.

Additional Information

Arctic Wolf values diversity and inclusion, encouraging employees to contribute their unique qualities and viewpoints. The firm is committed to corporate social responsibility and is part of the Pledge 1% initiative, contributing to community wellbeing. All employees receive competitive pay and benefits including equity participation, flexible leave including paid holidays and volunteer days, comprehensive medical and life insurance coverage, fertility support, paid parental leave, and access to an Employee Assistance Program.

The company is an equal opportunity employer and strives to provide an inclusive and accessible workplace. Candidates requiring accommodations for interviews or employment are encouraged to request support. There is an expectation for remote interview candidates to participate on camera unless technical issues prevent this, in which case prior notification is necessary.

Security and Compliance

Employees must adhere to Arctic Wolf Network's information security policies, safeguarding business information confidentiality and integrity. Background checks are mandatory for this role. Employment may be contingent upon clearance for access to controlled software or technologies under U.S. export control regulations.