Customs Broker

Overview

At Expeditors, we specialize not merely in shipping but in managing global supply chain information. Our globally unified systems support over 15,000 professionals across 250+ locations worldwide, standing as a Fortune 500 leader committed to professionalism, strong leadership, and fostering a friendly, innovative customer-focused logistics environment.

Primary Responsibilities

• Coordinate and manage freight customs clearance documentation processes for customers.
• Liaise regularly with customs authorities to ensure smooth clearance operations.
• Provide outstanding customer service, acting as the go-to expert on customs compliance matters.
• Support issue resolution related to customs compliance between customers and the company.
• Review, update, and enforce company policies, procedures, and controls related to customs compliance.
• Ensure all customers and businesses comply with relevant customs regulations.
• Identify opportunities for improvement, risk mitigation, and IT enhancements promoting compliance and strengthened controls.
• Collaborate within the Expeditors Network regionally to standardize approaches and share best practices.
• Work closely with key account customers to meet their specific customs-related needs.
• Stay informed about and implement updates in customs regulations and practices.
• Ensure accurate processing of duties and VAT and prompt collection as required.
• Manage resolution of any queries or refunds related to customs dealings swiftly.
• Maintain and revise all departmental Standard Operating Procedures (DLSOPs) efficiently and assist sales and account teams by suggesting cost-saving strategies.
• Conduct daily and weekly audits on customs entries.
• Develop and deliver training for new and existing staff regarding customs compliance updates.
• Be prepared to work in shift patterns as required.

Qualifications and Experience

• Minimum 1-2 years of experience in customs brokerage or an equivalent educational background.
• Strong familiarity with Irish customs procedures and systems.
• Effective interpersonal and communication skills to relate well with customers and colleagues at all organizational levels.
• Proficient in MS Word, Excel, Windows, email, and various PC-based software tools.