Customer Support Representative (Kannada)

About PolicyBazaar

PolicyBazaar.com is India's premier insurance marketplace and a global fintech leader, committed to making financial protection accessible to over a billion households in India. Founded in 2008, the company has revolutionized insurance purchasing behavior across the nation and continues to foster greater penetration of life and health insurance products. Supported by top investors, PolicyBazaar commands a significant share of India's life cover and retail health insurance market, facilitating millions of transactions annually.

Role Overview

The position is based in Bangalore and focuses on delivering exceptional customer service by addressing inquiries related to insurance products effectively. A strong command of Kannada alongside good communication skills in English or Hindi is essential to provide seamless assistance and maintain data integrity.

Key Responsibilities

• Manage both inbound and outbound customer calls professionally.
• Address and resolve questions regarding insurance products and services accurately.
• Guide customers by offering precise information and support.
• Adhere to quality benchmarks to ensure excellent customer satisfaction.
• Document customer interactions and update their information diligently within company systems.

Eligibility and Requirements

• Fluency in Kannada language is compulsory.
• Effective communication skills in English or Hindi are required.
• Minimum educational attainment: Intermediate level.
• Basic proficiency in computer operations.
• Prior experience in customer service is advantageous; however, newcomers are welcome to apply.

Compensation and Benefits

• Salary range from 50,000 to 300,000 INR per annum.
• Performance-linked incentives to reward outstanding service.
• Health insurance coverage amounting to Rs. 2 Lakh.
• Opportunities for swift progression within the company.