Customer Support Representative

About the Role

Join a dynamic and expanding software company dedicated to delivering smooth digital experiences and outstanding user service. We prioritize a customer-first approach, providing empathetic, efficient, and quality support to our users as they engage with our software platform.

Work Details

This position is fully remote with preference given to candidates in the Pacific Standard Time (PST) zone. The core working hours are 9:00 AM to 6:00 PM PST. The hourly compensation is $18.

Key Responsibilities

• Serve as the primary point of contact for users by responding to inquiries and resolving platform-related issues.
• Handle a daily workload of approximately 30 to 45 email support tickets and 5 to 10 phone calls.
• Conduct scheduled calls via phone and Zoom to guide users through solutions and clarify complicated issues.
• Operate within a multi-level support framework to deliver clear, compassionate, and thoughtful customer communication.

Qualifications and Experience

• Between 1 to 2 years of experience in customer service or support roles.
• Familiarity or prior use of tools like Front, Calendly, and Zoom.
• High emotional intelligence with a positive attitude and a willingness to learn and adapt quickly in a tech-driven environment.

Benefits and Opportunity

• Fully remote work providing flexibility and convenience during core West Coast business hours.
• A supportive early-career setting aimed at developing skills in software support, technical troubleshooting, and ticket management.
• The chance to be a key representative for the company and support user success daily.

Equal Employment Opportunity

We embrace diversity and are an equal-opportunity employer committed to inclusive hiring practices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected category.

Reasonable accommodations are available upon request to support applicants with disabilities throughout the hiring and interview process.

Additional Information

Pay is determined by education, experience, location, role duties, and certifications. Eligible employees may access comprehensive benefits including medical, prescription, dental, vision, life insurance, short-term disability, and 401(k) plans.

This job posting is open for applications for 30 days.

The company complies with San Francisco, Los Angeles County, and California Fair Chance laws regarding applicants with criminal histories.