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Customer Support Executive
Black Cats Hr Consulting Private Limited
Mumbai, Maharashtra, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 15,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
We are seeking a dedicated Customer Support Executive to join our team in Mumbai, Maharashtra. This role involves managing inbound customer calls, addressing customer inquiries through various communication channels, and ensuring customer satisfaction by resolving complaints efficiently.
Key Responsibilities
- Professionally manage incoming customer calls.
- Respond to customer questions and concerns via phone, email, chat, and social media.
- Address and resolve customer complaints by providing suitable solutions.
- Keep meticulous records of customer communications and transactions.
- Conduct follow-ups with customers to confirm issue resolution and their satisfaction.
Compensation
The monthly remuneration ranges from 15,000 to 30,000 INR.