Customer Support Executive - E-Commerce

Role Overview

We are looking for a Customer Support Executive to manage incoming customer calls and provide timely, accurate responses regarding orders, deliveries, payments, and application usage. The role demands adherence to standard operating procedures, maintaining confidentiality of customer data, and meeting key performance indicators including quality, productivity, and resolution time.

Key Responsibilities

• Manage inbound customer queries professionally and efficiently.
• Deliver precise information related to orders, deliveries, payments, and app functionalities.
• Resolve customer concerns ensuring a positive experience.
• Escalate complex or unresolved issues to designated teams.
• Keep accurate records of customer interactions in the system.
• Follow assigned shift timings and organizational policies strictly.
• Stay informed on updates regarding processes, tools, and systems.
• Maintain confidentiality and data security consistently.

Candidate Profile

• Graduates or undergraduates, freshers and experienced candidates welcome.
• Strong verbal communication skills in Hindi with basic English comprehension.
• Effective listening skills to handle and resolve customer queries.
• Customer-first approach paired with problem-solving abilities.
• Capability to work in rotational shifts including afternoon, evening, and night.
• Ability to perform well under pressure in a fast-paced environment.
• Basic proficiency in computer operation and system navigation.
• Responsible and self-disciplined when working remotely.
• Must have personal laptop or desktop with reliable internet and power backup.
• Immediate joining preferred.

Additional Information

• Startek does not charge any fees for interviews or joining processes.
• All joining procedures are free of cost.