Customer Support Executive

About Naskar Financial Services

Naskar Financial Services specializes in various financial offerings such as loan products and services focused on correcting CIBIL reports. They are dedicated to delivering client-oriented financial solutions.

Role Summary

The role is designed for a proactive problem-solver with outstanding communication skills. The candidate will act as the initial point of contact for clients and associates, ensuring communications are handled efficiently and professionally while representing the company positively.

Key Responsibilities

• Serve as the primary contact for customers and associates, handling all communications promptly.
• Manage administrative tasks including answering calls, directing communications, handling emails, filing, and mail management.
• Address customer grievances by delivering accurate and timely solutions.
• Provide detailed explanations about company products, services, policies, and client acquisition procedures.
• Log all customer interactions in CRM or support software.
• Escalate complex issues to higher-level teams as necessary.

Qualifications and Skills Required

• Fluent verbal communication abilities in Hindi, English, and Bengali.
• Proficient written communication in English.
• At least one year of experience in a customer support role, although fresh graduates are also encouraged to apply.
• Bachelor's degree in any discipline such as BBA, B.Com, B.Sc, or similar.
• Strong computer skills, particularly with Microsoft Office applications.
• Excellent communication and problem-solving aptitude preferred.

Additional Information

This is a fully office-based role located in Howrah and Kolkata, operating during fixed working hours.

Compensation & Benefits

• Monthly salary ranging from 12,000 to 18,000 INR.
• Performance-based bonuses.
• Annual bonuses as additional compensation.