Customer Support Executive - Apprentice Trainee at YES BANK

Overview

YES BANK, in collaboration with the Government of India's National Apprenticeship Promotion Scheme (NAPS), offers an apprenticeship for fresh graduates and newcomers to gain hands-on experience in customer service within the banking sector. Selected individuals will serve as Apprentice Trainees for a one-year period, learning to manage customer queries primarily through email and chat platforms.

Key Responsibilities

• Respond effectively to customer inquiries and requests via email and chat.
• Deliver clear and timely information in a professional manner.
• Identify customer needs to provide apt resolutions.
• Maintain exemplary standards of customer service and communication.
• Adhere strictly to the bank's established procedures, guidelines, and service benchmarks.
• Refer unresolved or complex issues to the relevant teams.
• Ensure confidentiality and comply with data security protocols of the banking industry.
• Resolve customer concerns promptly and accurately.

Apprenticeship Details

• Duration: 1 year
• Monthly stipend totaling ₹18,000 (₹14,000 from YES BANK and ₹4,000 from Government under NAPS)
• Work schedule: 9:30 AM to 6:30 PM, Sunday off, with 2nd and 4th Saturdays off

Eligibility Criteria

• Fresh graduates and new job seekers can apply.
• Proficient written and oral communication skills.
• Basic familiarity with computer operations.
• Professional communication capabilities via email and chat.
• Interest in pursuing a career in banking and customer service sectors.