- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Eligibility
- Candidates who have the required communication skills, travel-process knowledge, and flexibility for rotational shifts can apply. Immediate joiners are preferred.
- Resume
- Required to apply
Job description
Role overview
EaseMyTrip is a major travel company in India known for its customer-first service model, a no-convenience-fee option, and a broad network supported by a hybrid platform. The company is looking for a Flight Support / Task List Executive who can communicate clearly, stay enthusiastic, and go the extra mile to help customers.
What the role involves
- Handle domestic and international travel voice-process queries.
- Assist customers through phone, email, chat, and telecommunication channels.
- Resolve issues efficiently by aiming for first-contact resolution.
- Understand customer needs by asking the right questions and confirming details carefully.
- Interact with customers in a polite, warm, and professional manner by following standard service procedures.
- Listen actively, respond with empathy, and ensure customers fully understand the solution provided.
- Offer additional guidance or clarification whenever needed to improve customer understanding.
- Maintain accurate records and update customer files completely and correctly.
Candidate profile
The ideal applicant should have strong communication skills, a service-oriented mindset, good knowledge of international and domestic travel, and familiarity with world geography and maps. The role suits someone energetic, flexible, and ready to start immediately.
Working conditions
- This is a 24x7 rotational-shift role.
- The work environment follows a days-working schedule.
- Immediate joining is expected.