Customer Support Agent

About TalentPop App

TalentPop App views customer support as more than answering queries; it’s about fostering trust and meaningful connections. The company seeks friendly, considerate, and resourceful individuals who enjoy assisting others and aspire to advance their careers from home.

Primary Responsibilities

• Engage with customers through chat, email, or phone to address questions and resolve issues promptly.
• Provide support relating to product details, order tracking, returns, and other inquiries.
• Offer courteous, clear, and helpful communication to create positive customer experiences.
• Maintain up-to-date knowledge of products and support protocols to ensure consistent service quality.

Benefits and Compensation

• Competitive salary with annual raises based on performance.
• Paid time off for personal care and rest.
• Comprehensive health and dental insurance or a monthly health stipend available.
• Holiday bonuses as a token of appreciation.
• Fully remote work environment eliminating commuting.
• Prospects for career growth and advancement aligned with company expansion.

Qualifications and Skills Required

• Exceptional English communication skills, both written and spoken.
• Minimum of one year experience in online or remote customer service, preferably in e-commerce or remote support settings.
• Familiarity with customer service platforms such as Zendesk, Gorgias, or Shopify advantageous.
• Demonstrates patience, empathy, and responsibility in resolving problems.
• Enjoys teamwork and values delivering quality work.

Work From Home Requirements

• Personal computer or laptop, ideally with an i5 processor or equivalent.
• Stable internet connection with at least 25 Mbps upload and download speed.

Additional Information

Applicants should use the application code: CS when applying. This role offers the opportunity to join a supportive, remote-first team dedicated to improving customers’ experiences.