Customer Supply Chain Manager

Role overview

This role acts as the central link between customers, commercial teams, and Ichor’s global supply chain organization. The focus is on making sure products are ready to build, customer demand is aligned with supply execution, and issues are resolved quickly across the network.

The position works across procurement, planning, operations, and supplier partners to spot risks, remove bottlenecks, and execute recovery actions. A major part of the job is strengthening supply continuity through buffer planning, supplier risk reduction, and practical resiliency measures.

Success in this role depends on strong analytical thinking, the ability to communicate clearly at senior levels, and the confidence to influence stakeholders across multiple functions in support of revenue, margin, and customer commitments.

Clear-to-build coordination and constraint resolution

• Help coordinate efforts so demand plans and material availability stay aligned across global manufacturing locations.
• Detect supply bottlenecks within the supplier network and work with procurement, planning, and operations on recovery actions.
• Lead structured escalation and follow-through for supply disruptions that affect customer shipments.
• Work with planning and program management to direct limited materials to the most critical customer builds.
• Share concise, evidence-based updates on constraints, recovery progress, and estimated timelines for resolution.

Customer supply chain interface

• Act as the main supply chain contact for strategic customers, earning trust through openness, timely responses, and disciplined execution.
• Work with sales and commercial leaders to convert changes in customer demand into actionable supply plans.
• Communicate supply risks, mitigation steps, and delivery expectations to customers in a consistent and structured way.
• Support senior customer discussions when supply issues could affect commitments.

Sub-tier supply chain visibility

• Build and maintain visibility into critical lower-tier suppliers and constrained parts that affect build readiness.
• Partner with procurement teams to evaluate supplier capacity, risk exposure, and recovery plans.
• Track early warning signals and supply indicators so shortages can be anticipated and escalated sooner.
• Coordinate actions across sites when supplier limitations affect more than one factory or product family.

Supply chain resiliency and risk management

• Set and maintain resiliency parameters such as safety stock, safety time, and strategic buffer levels for critical materials.
• Recommend inventory approaches that balance customer responsiveness, working capital, and continuity of supply.
• Lead cross-functional reviews of supply risk using structured methods such as supplier capacity, demand volatility, and lead-time risk.
• Drive mitigation work including alternate sourcing, supplier capacity growth, and diversification of the supply base.

Data integrity and system enablement

• Lead efforts to improve data quality and signal accuracy in planning and procurement systems.
• Identify master data issues that reduce planning accuracy, including lead times, MOQ, safety stock, and supplier capacity assumptions.
• Work with planning and IT teams to make sure reporting and dashboards support effective constraint management and supply visibility.
• Continuously improve supply chain analytics and reporting to support better decisions.

Cross-functional supply governance

• Facilitate recurring supply readiness reviews with planning, procurement, operations, and program teams.
• Turn complex supply topics into clear executive summaries and practical decisions.

Requirements

• A bachelor’s degree in Supply Chain, Engineering, Business, or a similar field is required; an MBA is preferred.
• 8 to 12+ years of experience in supply chain, procurement, planning, or operations in a complex manufacturing setting.
• Hands-on experience managing supplier constraints, global supply networks, and cross-functional coordination.
• Strong analytical ability with the skill to convert data into practical operating plans.
• Ability to influence people across functions and levels without direct authority.
• Excellent communication skills, including experience presenting to executives and customers.
• Experience with sub-tier supplier visibility and constraint management.
• Comfort working with ERP/MRP systems and supply chain analytics tools.
• Experience improving supply resiliency and inventory optimization strategies.

Additional information

This role is based in Singapore and is structured as a full-time, onsite position.