Customer Success Manager

About the company

The hiring company operates in the risk intelligence domain, helping enterprise organizations discover, assess, and reduce threats aimed at their digital presence and brand trust. The business has an established platform, a solid enterprise customer base, and strong traction in the market, and it is growing its customer success function to support rising demand.

Role overview

This position is centered on managing enterprise customers throughout the post-sales journey. You will guide accounts from onboarding to renewal and expansion while serving as a trusted technical advisor and strategic partner to stakeholders in security and risk. The role suits someone who builds durable relationships, stays ahead of issues, and is focused on measurable customer outcomes.

Key responsibilities

You will lead the entire customer lifecycle after the sale, with responsibility for onboarding, adoption, retention, and account growth. You will act as the main technical point of contact, helping customers integrate the platform smoothly and get the greatest possible value from it. A major part of the job involves working with CISOs, security engineers, and risk leaders, conducting business reviews, sharing recommendations, tracking account health, and proactively addressing risks. You will also partner closely with Sales, Product, and Support teams, while spotting opportunities for upsell and broader expansion across your portfolio.

Experience and background

The role calls for at least 4 years of experience in customer success, technical account management, or other post-sales work within cybersecurity, digital risk, or SaaS environments. Experience with digital risk, brand protection, or external attack surface management is important. You should have a track record of keeping enterprise accounts engaged, retained, and growing, along with strong communication skills that work equally well with technical teams and executive stakeholders. A proactive, ownership-oriented approach is essential.

What’s offered

The position includes a competitive compensation package with salary, equity, and performance-based incentives. It is fully remote within the United States and offers the opportunity to have real influence on product direction while working with a collaborative team committed to meaningful security outcomes.

Additional information

This is a full-time remote role based in the United States.