- Experience
- 5+ yrs
- Salary
- USD 120,000 – USD 140,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Eligibility
- Professionals with at least 5 years of customer success or account management experience and a cybersecurity background, preferably from security vendors, are suited for this role. Candidates should be able to work remotely from the U.S. East Coast and be comfortable with roughly 30% travel.
- Resume
- Required to apply
Job description
Role overview
SafeBreach is hiring a Customer Success Manager to join its expanding global customer success organization. This role is centered on helping enterprise customers get long-term value from the platform by building strong relationships, guiding adoption, and supporting expansion. You’ll act as a dependable advisor to customer stakeholders and work closely with security leaders and technical teams to improve satisfaction, retention, and growth.
This is an individual contributor position for candidates located on the U.S. East Coast, and the base salary range is $120,000 to $140,000.
About SafeBreach
SafeBreach focuses on helping organizations gain confidence in their security posture. Known for adversarial exposure validation, the company supports teams in managing risk through the full CTEM lifecycle with its CTEM Platform. The platform combines SafeBreach’s Helm AI infrastructure layer with its Exposure Validation Platform to deliver a closed-loop, enterprise-grade approach to continuous exposure management. Supported by security researchers and a customer success organization, SafeBreach helps enterprises understand exposure, make evidence-based decisions, reduce risk, and strengthen cyber resilience at scale.
What you’ll do
- Develop and maintain trusted relationships with customers while improving engagement, retention, and expansion outcomes.
- Create success plans that reflect each customer’s business goals and strategic priorities, with clear milestones and timelines for onboarding and growth.
- Represent the customer internally by capturing, organizing, and communicating feedback to the relevant teams.
- Collaborate with peers to share best practices and stay current on emerging technologies and related security applications.
- Lead discussions with subject matter experts and use internal technical resources, including engineering support and knowledge bases, to solve customer challenges effectively.
- Turn product usage insights into practical recommendations for customers.
- Hold regular check-ins with assigned accounts according to service-level expectations to monitor progress against business and technical goals.
- Identify potential issues early and coordinate resolution with internal teams, while maintaining customer activity and important data in the customer success system.
What we’re looking for
- Minimum 5 years of experience in customer success or account management.
- Strong background in cybersecurity, preferably with experience working for security vendors.
- Ability to manage several accounts at once, stay organized, and meet deadlines consistently.
- High emotional intelligence, patience, and empathy when handling customer interactions and concerns.
- Excellent verbal and written communication skills, with the ability to explain technical topics clearly to both executive and end-user audiences.
- Willingness to travel about 30% of the time.
Nice-to-have experience
- Familiarity with offensive security tools.
- Previous experience in a startup or early-stage environment.
- Experience working with globally distributed teams.
What’s offered
- Strong career growth opportunities with room to make a meaningful impact.
- Fully remote work and flexible paid time off.
- Competitive salary and equity grants.
- Health, dental, and vision coverage.
- Generous parental leave.
- Monthly support for phone and internet expenses.
- Learning and development stipend.
- Employee referral bonus program.
Interview process
The hiring process is expected to take around 21 to 28 days. It includes an introductory conversation with Talent, a discussion with the hiring manager, meetings with future team members, and final conversations with leadership before an offer decision is made.
Commitment to inclusion
SafeBreach says it values a diverse and inclusive workplace where different perspectives are welcomed, collaboration is encouraged, and employees are supported in their growth and sense of belonging.
Additional details
Role type: individual contributor. Location: remote within the United States, specifically the East Coast. Travel is required at approximately 30%.