Customer Success Manager

About Apiiro

Apiiro offers an Agentic Application Security (AppSec) Platform designed to revolutionize how development teams create secure software. Utilizing Deep Code Analysis, Apiiro equips security and engineering teams with the risk context necessary to accelerate delivery without compromising security. As leaders in Application Security Posture Management (ASPM), Apiiro defines security standards in the AI-driven development landscape.

Team Overview

The Customer Success team manages the entire post-sale customer journey, from onboarding through renewal and continuous engagement. This team collaborates directly with security leaders, AppSec professionals, and engineering groups to ensure customers gain sustained, measurable benefits from Apiiro's platform. Due to expanding customer needs and increasing solution complexity, this role serves as a dedicated strategic advisor.

Key Responsibilities

• Manage a portfolio of enterprise accounts completely, including onboarding, renewal, and expansion efforts.
• Enhance platform adoption and ensure customers achieve their specific security objectives through Apiiro’s features.
• Conduct executive business reviews and success planning meetings with CISOs, AppSec leaders, and security engineers.
• Work in partnership with Sales to pinpoint and cultivate growth opportunities within assigned accounts.
• Act as the customers’ internal advocate by relaying valuable feedback to Product, Engineering, and Leadership teams.
• Coordinate with Solutions Engineering on advanced technical inquiries, integrations, and deployment challenges.
• Detect risks at the account level proactively and develop focused strategies to prevent customer churn.

Candidate Profile

• A minimum of five years’ experience in Customer Success, Account Management, or Technical Account Management, preferably within Application Security or DevSecOps domains.
• Well-versed with the Software Development Life Cycle (SDLC) and developer tools including Source Control Management (SCM), Continuous Integration/Continuous Deployment (CI/CD), ticketing platforms, and containerized environments.
• Comfortable engaging in technical discussions with engineers as well as business strategy conversations with executives within short timeframes.
• Proven success managing enterprise accounts with a record of client retention and revenue growth.
• Detail-oriented communicator able to align multiple stakeholders while maintaining a holistic perspective.
• Experience with Application Security tools such as Static Application Security Testing (SAST), Software Composition Analysis (SCA), Dynamic Application Security Testing (DAST), or secrets detection is advantageous.

Apiiro Core Values

• Customer-First: Treat customers as partners, proactively address their needs, and measure success through their outcomes.
• Excellence Mindset: Pursue high standards, embrace challenges with curiosity, and reject mediocrity.
• OneTeam: Emphasize collective responsibility and collaboration across teams to support customers effectively.
• Accountability: Commit to integrity, ownership of actions, and delivering on promises.

Apiiro believes security should be integrated from the outset rather than reacting to threats post-deployment. This mission-driven approach guides the company’s innovation and customer partnerships.