- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- Work from home
- Resume
- Required to apply
Job description
About the Role
Join Gymdesk, a leading software platform highly rated (4.8 stars on Capterra) serving gyms, martial arts schools, yoga studios, and other fitness and wellness businesses. We are seeking a Customer Success Manager to collaborate closely with our top small and medium-sized business clients to maximize their value from our technology.
Key Responsibilities
- Engage with 200-400 customers regularly through phone, email, and video meetings
- Drive customer adoption, retention, growth, and advocacy to ensure their overall success
- Create and oversee strategic account and success plans for major clients
- Serve as a trusted advisor to customers, aligning our solutions with their needs and maintaining strong partnerships
- Interpret customer data to facilitate ongoing value-focused discussions such as business reviews
- Proactively resolve issues and manage escalation processes
- Work alongside the VP of Customer Success to enhance customer success frameworks and procedures
- Bridge communication between customers and Product teams to convey user feedback
- Conduct on-site customer visits approximately one to two times each quarter
Requirements
- 3-5+ years in customer success, service, or sales roles within SaaS sectors
- Passionate about championing customer success and satisfaction
- Proficient with sales and conversational techniques
- Strong project management capabilities
- Excellent written and verbal communication skills
- Meticulous attention to detail and organized work habits
- Comfortable using remote work tools such as CRM platforms and Slack
- Adaptable to a dynamic and fast-changing company environment
- Quick learner with the ability to master new software products and become an expert
Compensation and Benefits
- Competitive salary dependent upon experience with additional performance-based bonuses
- 20 days of annual vacation plus 13 national holidays
- Participation in company-provided health insurance plan
- Eligibility for 401(k) retirement savings program